Director, Product
DaVita Kidney Care
Director, Strategy – Pest & Lawn
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $202,000 - $270,200 per year
Job Level
Lead
About the role
- Act as a strategic right hand to the GM, Pest & Lawn - supporting high-priority initiatives across go-to-market, product, and customer engagement.
- Help the business achieve or exceed bookings and churn targets by identifying levers for improvement and partnering cross-functionally to act on them.
- Deepen our presence in the Pest & Lawn industry by serving as a trusted advisor to customers, channel partners, and internal teams.
- Support key sales efforts by joining customer calls, executive briefings (EBRs/QBRs), and industry events to drive retention, expansion, and referrals.
- Drive strategies that bring in referenceable customers and strengthen long-term relationships across key accounts.
- Define customer segments, workflows, and key business drivers across trades like Pest, Lawn, Pools and Spa - bringing structured feedback back into the business.
- Partner with Product & R&D to align roadmap investments with market needs, particularly around integrations with suppliers, insurance platforms, and canvassing tools.
- Collaborate with GTM teams (Sales, Marketing, Partnerships, Post-Sales) to drive adoption, improve retention, and deliver a cohesive go-to-market strategy.
- Support strategy planning and performance tracking - helping identify gaps, monitor KPIs, and drive execution across a highly cross-functional team.
- Bring an innovation lens to the role - identifying opportunities to deploy AI and automation to improve internal workflows and customer experiences.
- Represent ServiceTitan externally through events, strategic partnerships, and speaking opportunities, acting as a key ambassador for the brand.
Requirements
- 10+ years of experience in strategy, operations, GTM leadership, or related roles - preferably within SaaS and the Pest & Lawn market.
- Proven track record of building trusted relationships with enterprise customers, influencing decisions without formal authority.
- Deep knowledge of the Pest & Lawn space - especially across workflows in SMB and enterprise settings.
- Exceptional cross-functional collaboration skills with experience aligning Product, Sales, and Marketing around shared goals.
- Executive presence with the ability to represent the company in strategic conversations and high-stakes customer interactions.
- Experience working in fast-paced, ambiguous environments with high autonomy and ownership.
- Strong analytical and communication skills, with a strategic mindset and bias for action.
- Familiarity with the tools and technologies shaping the exteriors industry - including CRMs, estimating platforms, insurance tech, and supplier systems.
- Willingness to travel periodically for customer visits, events, and team collaboration.
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategyoperationsgo-to-market (GTM) leadershipanalyticscustomer engagementcustomer segmentationperformance trackingAI deploymentautomation
Soft skills
cross-functional collaborationrelationship buildinginfluencing decisionsexecutive presencecommunicationstrategic mindsetbias for actioninnovation
