Provide first-level technical support for all issues reported to the service desk
Troubleshoot computers and printers
Create tickets and deliver essential IT support at Salt Lake City International Airport (SLC)
Mix of local help desk and remote service desk responsibilities contributing to seamless systems support

Requirements

Knowledge of MS Windows and Windows-based software
Thorough knowledge of computer hardware diagnostics and repair
Excellent verbal and written communication skills
Self-motivated with the ability to work independently and solve complex technical problems
Ability to work in a stressful environment with professional etiquette
Experience in a site-based customer service environment preferred
College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience
Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MS Windowscomputer hardware diagnosticstechnical supporttroubleshootingticketing applicationslevel 1 supportlevel 2 support

Soft Skills

verbal communicationwritten communicationself-motivatedproblem-solvingprofessional etiquetteability to work independentlyability to work under stress