ServiceTec

Airport Technical Support Technician – On-Call

ServiceTec

contract

Posted on:

Location Type: Office

Location: Chicago • Illinois • United States

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Salary

💰 $21 - $25 per hour

About the role

  • Provide on-site support for automated Self-Serve Bag Drop machines used by airline customers at ORD.
  • Respond to incidents as they arise.
  • Perform bi-weekly preventative maintenance visits (2-3 hours/visit) to inspect and service the machines, ensuring they remain fully operational.
  • Complete a checklist report after each maintenance visit.

Requirements

  • Minimum knowledge of computer hardware and Windows-based platforms
  • Possesses some knowledge of and diagnostic abilities with IT hardware and software
  • Hardware Configuration: Familiar with desktop/laptop/tablet configuration and repair
  • Ability to independently analyze and solve routine computer related problems.
  • Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as manuals, wiring diagrams, product documentation and related materials
  • Ability to complete maintenance and incident checklist and written reports (format already established) and submit to key customer stakeholders after each site visit.
  • High School Diploma and/or two (2) years of relevant experience
  • Competent in using computers and some computer hardware repair
  • Competent in hands-on mechanical repair
  • Documented experience in superior customer service delivery.
  • Personable and able to work independently.
  • Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users.
  • Strong interpersonal, written and oral communication skills.
Benefits
  • Airport parking fees are reimbursed.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
computer hardwareWindows-based platformsIT hardware diagnosticshardware configurationdesktop configurationlaptop configurationtablet configurationmechanical repairpreventative maintenanceincident reporting
Soft skills
problem analysiscustomer serviceindependent workinterpersonal communicationwritten communicationoral communicationrelationship buildingattention to detailreportingtime management
Certifications
High School Diploma