Solutions Architect – Enterprise Service Management, FSI

ServiceRocket

Solutions Architect guiding financial services with expertise in enterprise service management and regulatory compliance. Enabling organizations using Atlassian solutions for operational efficiency and audit readiness.

Posted 5/19/2026full-timePerth • 🇦🇺 AustraliaSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Build and maintain trusted advisor relationships with technical and executive stakeholders, including CIOs, COOs, compliance leads, and operations leadership.
Lead strategic roadmap conversations that connect regulatory obligations, operational efficiency goals, and business objectives to Atlassian platform capabilities.
Map corporate initiatives to measurable KPIs, articulating how the Atlassian System of Work improves service quality, audit readiness, and operational throughput.
Identify and develop new opportunities within existing accounts, contributing to account planning and growth.
Participate in strategic sales conversations and proposal presentations.
Navigate multi-stakeholder environments (e.g. compliance, risk, IT, operations, and business units) building consensus across groups with distinct priorities and accountability structures.
Translate regulatory and compliance requirements into platform design decisions, ensuring Atlassian solutions support audit trails, access controls, and reporting obligations from the outset.
Define system architecture and provide oversight for enterprise-scale JSM and Atlassian implementations across the customer roadmap.
Design robust integrations between Atlassian and financial services core systems, including policy management platforms, claims systems, CRM, and ITSM tooling.
Guide customers through complex architectural decisions with a focus on long-term value, regulatory resilience, and adoption success.
Advise on change management strategies required to embed new platforms and redesigned service processes within highly governed organizations.
Collaborate with product and engineering teams to prototype innovations and custom solutions.
Architect service management solutions that satisfy audit and compliance requirements including change governance, incident management, and SLA frameworks aligned to financial services obligations.
Design integrations with core financial systems that respect data sovereignty, access control, and the strict separation of concerns common in regulated environments.

Requirements

What you’ll need

8+ years in technical consulting or solutions architecture (or 5 years with a Master’s degree).
Proven track record guiding customers through significant technology and process change, including change management strategy.
Experience mentoring other consultants or architects.
Experience working within or alongside financial services or insurance organizations — Australian banks, insurers, wealth managers, superannuation funds, mutual lenders, or credit unions — with an understanding of how APRA, ASIC, and privacy obligations shape technology decisions.
Familiarity with relevant regulatory frameworks — APRA CPS 230 (operational resilience), APRA CPS 234 (information security), ASIC regulatory obligations, the Australian Privacy Act, and the Notifiable Data Breaches scheme — or the demonstrated ability to build that understanding rapidly.
Experience delivering Atlassian solutions that include audit trail requirements, role-based access controls, and change governance workflows aligned to regulated industry standards.
Deep Expertise in One or More of:
Enterprise Service Management — Jira Service Management, ITIL, change management, incident and problem management
Governance & Compliance Architecture — audit trail design, RBAC, APRA CPS 230 / CPS 234-aligned workflow design, Notifiable Data Breaches compliance
Enterprise Strategy & Planning — Jira Align, Focus, Advanced Roadmaps
World-Class Software Development — Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile
Cloud Migration — Atlassian Cloud, JCMA, CCMA, Teamwork Foundation
Relevant certifications in Enterprise Architecture, ITIL Expert, SAFe, DevOps, or Prosci Change Management.
Multiple Atlassian Certifications (ACP, Atlassian Certified Master) are highly desirable.
Certifications in information security (CISSP, CISM, ISO 27001 Lead Implementer) or Australian financial services risk frameworks (e.g. APRA Prudential Practice Guides) are a meaningful differentiator.

Benefits

Comp & perks

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program: you can grow horizontally, vertically, or any way you want.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

solutions architecturechange managementincident managementproblem managementaudit trail designrole-based access controlJira Service ManagementJira AlignCI/CDDevOps

Soft Skills

stakeholder managementmentoringstrategic planningcommunicationcollaborationconsensus buildingadvisory skillscustomer guidancerelationship buildingchange advocacy

Certifications

Enterprise ArchitectureITIL ExpertSAFeDevOpsProsci Change ManagementAtlassian Certified ProfessionalAtlassian Certified MasterCISSPCISMISO 27001 Lead Implementer