Inbound Mortgage Customer Service Specialist
Allied Solutions
Customer Support Engineer
ServiceRocket
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DockerGoJavaScriptKubernetesLinuxMacOSPython
About the role
- Deliver a top tier customer support experience and become an expert in Docker technologies and products
- Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that span multiple layers of the Docker technology stack
- Engage with the engineering team to identify bugs and resolve technical issues
- Partner cross-functionally with other teams to support & assist on collaborative projects
- Engage in enterprise level customer calls or remote screen-sharing sessions to drive resolution for complex issues
- Maintain and track detailed records for all customer interactions in our internal ticketing system
- Create best-in-class help content and proactively perform audits for our knowledge base
- Participate in on-call rotations, identify and recommend process improvements to deliver the highest level of customer satisfaction
Requirements
- BA/BS degree or equivalent practical experience
- 3+ years of enterprise technical support experience at a high-growth SaaS technology company
- Experienced with the Docker products such as Docker Engine, Docker Hub, Docker Desktop, and other related technologies
- Extensive experience troubleshooting Docker technologies and SaaS products
- Strong written and verbal English communication skillsAbility to work remotely across time zones
- Familiarity with macOS, Microsoft Windows, and Linux systems
- Nice to have: Familiarity with Kubernetes orchestration; Familiarity with IT automation software (CI/CD); Familiarity with the Go programming language; Familiarity with REST API and web applications; Comfortable with programming languages such as Python, JavaScript, or similar language
