Serviceplan Group

Senior Account Operations Manager

Serviceplan Group

full-time

Posted on:

Location Type: Office

Location: Munich • Germany

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Job Level

Senior

About the role

  • You are responsible for the end-to-end commercial management of client engagements.
  • You perform bottom-up price calculations and prepare proposals/quotes.
  • You review order status and are responsible for resource allocation and coordination within the teams.
  • You analyze project progress as well as related billing and ensure the proper closure of various projects for our international, well-known client in the automotive sector.
  • Afterwards, you produce profitability analyses and perform post-project cost reconciliations.
  • You act as a sparring partner and interface between internal departments, colleagues, the client, and business partners.
  • You serve as the extended arm of financial controlling and continuously compile all relevant facts that affect the company’s financial situation.
  • You support those responsible for results in achieving their targets.
  • You mediate between client and agency perspectives with an entrepreneurial mindset.

Requirements

  • Degree in business administration with a focus on marketing/communications, or a comparable qualification.
  • At least 5 years of professional experience in account management within a digital consultancy or agency environment.
  • Proficient with agency project management software and business intelligence (BI) systems.
  • Experience supervising projects and colleagues, and facilitating discussions on business/financial challenges.
  • Independent and reliable working style.
  • Strategic and analytical thinking aligned with agency objectives.
  • Strong communication skills, a hands-on mentality, team-oriented approach, and high adaptability.
  • Solid MS Office skills (especially Excel) and a keen interest in financial figures and their implications.
  • Very good German and good English skills, both written and spoken.
  • Knowledge of information security and information security awareness.
Benefits
  • Onboarding: Personal mentoring and digital onboarding sessions — we ensure a smooth start.
  • Training & development: Your growth matters. Through our internal Campus training program to expand your technical, methodological, or personal skills, optional language courses, and regular coaching, we keep you up to date.
  • Flexibility: Flexible working hours, mobile office, and job-sharing models let you adapt your job to your life — not the other way around.
  • Fun: Work also means taking breaks — we offer regular after‑work and team events (also virtual if needed).
  • Sports: Extensive sports program and mobility options through company bikes and e-bike leasing.
  • Accessibility: Our modern office in Munich’s creative district is easily reachable thanks to its prime location.
  • Internationality: As an internationally operating agency group, you have the opportunity to network and collaborate with colleagues from diverse disciplines around the world.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
price calculationsproposal preparationproject progress analysisprofitability analysiscost reconciliationfinancial controllingbusiness intelligence systemsMS OfficeExcelinformation security
Soft Skills
communication skillsteam-oriented approachadaptabilitystrategic thinkinganalytical thinkingindependent working stylereliabilityhands-on mentalitymediationsupervisory skills
Certifications
degree in business administration