ServiceNow Engagement Manager – Remote

ServiceNow

Engagement Manager at Sigital managing ServiceNow implementation projects. Leading project delivery and client communications with a focus on satisfaction and quality.

Posted 5/14/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMPMPServiceNow

About the role

Key responsibilities & impact

Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control.
Facilitate communications, project planning, implementation consulting, track tasks and deliverables according to the statement of work and allocate the appropriate resources.
Managed fixed-fee and variable priced engagements within contractional constraints.
Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success.
Perform delivery oversight of professional services staff to ensure timely and high-quality delivery of implementation projects and programs.
Manage the client relationships with an emphasis on client satisfaction.
Utilize the Agile/SCRUM methodology utilizing Smart Sheet and ServiceNow PPM.
Help drive Sigital project management and implementation delivery process standardization and improvements.
Flexibly perform duties during core US business hours and 10% travel as needed for client project activities.
Coach and mentor project team members and junior team members.

Requirements

What you’ll need

Must be a US citizen
3+ years of demonstrated experience in IT project management and ability to direct system implementation and application design and development activities
2+ years of IT professional services consulting experience working directly with clients.
1+ years of experience in SaaS system (such as ServiceNow) implementation.
Demonstrated business skills needed for client engagement including strong oral and written communication, presentation creation/delivery, and professional conduct and appearance
1+ years of experience with Agile methodologies such as Scrum, Kanban, Lean, or SAFe
1+ years of experience implementing ServiceNow Platform and multiple Products such as ITSM, CSM, SecOPs or ITOM.
1+ years of experience and/or certification in Organizational Change Management.
1+ years of experience in Agile Scrum Master or Product Owner experience.
2+ years of experience managing and supervising teams and individuals.
Experience in organizational transformation and/or advisory consulting.
Project Management certification such as PMP or similar.
Agile certification such as Certified Scrum Master or similar.
ServiceNow implementer and/or administrator certification(s)
Organizational Change Management certification such as Prosci or similar.
Bachelor's degree in technology or business field.

Benefits

Comp & perks

Remote FTE work
Healthcare Benefits.
401K plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT project managementsystem implementationapplication designSaaS implementationAgile methodologiesScrumServiceNowITSMCSMOrganizational Change Management

Soft Skills

client communicationproject planningpresentation creationteam managementcoachingmentoringclient satisfactionprofessional conductoral communicationwritten communication

Certifications

PMPCertified Scrum MasterServiceNow implementer certificationServiceNow administrator certificationProsci certification