Client Services Representative

ServiceLink

Client Services Representative managing inquiries via phone and email in the mortgage services industry. Required to have customer service experience, preferably in banking or real estate.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $20 per hourWebsite

About the role

Key responsibilities & impact

Respond to phone inquiries using Cisco Finesse
Review email inquiries.
Refer unresolved inquiries to designated department or supervisor for review.
Identify, research and resolve inquiries
Perform all other duties as assigned.

Requirements

What you’ll need

Two or more years of experience in a call center, preferably in banking, real estate or construction industry
Strong verbal and written communications skills
The ability to excel in a fast paced environment.
High School diploma or equivalent preferred
Real Estate, Construction or Banking background preferred
Experience with Cisco Finesse
Exceptional customer service skills
Ability to type at least 45 words per minute.

Benefits

Comp & perks

Health, vision, dental and life insurance
401(k) plans
Employee Stock Purchase Plan
Paid vacation and sick time

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetyping speed 45 wpminquiry resolution

Soft Skills

verbal communicationwritten communicationability to excel in fast paced environment

Certifications

High School diploma or equivalent