Quality Assurance Reviewer
ServiceLink
full-time
Posted on:
Location Type: Hybrid
Location: Moon Township • Pennsylvania • United States
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Salary
💰 $18 - $20 per hour
About the role
- Ensure that all steps of the QA Valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes.
- Meet personal and departmental productivity and quality goals/metrics.
- Interpret and implement Quality Assurance policies and procedures for Valuation products.
- Apply knowledge of appraisal industry guidelines as products so that valuation quality meets defined standards.
- Gain necessary documentation from the Appraisal vendor to ensure supportable and accurate valuation reporting.
- Maintain compliance with State and Industry regulations including Appraisal Independence.
- Monitor, track and consistently respond to client and vendor inquiries.
- Ensure appropriate escalation paths are followed.
- Communicate daily with QA Team Lead and Appraisal Operations Director on department operation protocols.
- Attend departmental meetings as required.
- Maintain a positive, professional business relationship with vendors, clients and internal staff.
- All other duties as assigned.
Requirements
- Bachelor's or Associate’s Degree from an accredited institute.
- Prior experience as a mortgage underwriter or experience with Valuations/appraisal administrative review strongly preferred.
- Good working knowledge of standard appraisal practices and procedures including USPAP strongly preferred.
- Knowledge of valuations office processes, procedures and technology.
- Attention to detail.
- Strong customer service and communication skills.
- Ability to read operational reports and workflows.
- Knowledge of personal computer operation, including use of Microsoft Outlook, Word and Excel.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation
- Paid sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
appraisal practicesquality assurancevaluation reportingmortgage underwritingUSPAPoffice processesoperational reportsworkflow analysisattention to detail
Soft Skills
customer servicecommunicationprofessional relationship managementteam collaborationproblem-solving
Certifications
Bachelor's DegreeAssociate’s Degree