Team Member, Closing Agent – Vendor Management
ServiceLink
full-time
Posted on:
Location Type: Office
Location: Moon Township • Pennsylvania • United States
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Salary
💰 $18 - $21 per hour
About the role
- Recruit new qualified vendors to be added into the database
- Maintain professional relationships with vendors
- Update county coverage area, products and fees
- Review performance and quality of vendors
- Communicate with vendors regarding performance and quality
- Work with vendors to ensure adherence to ServiceLink processes and expectations
- Proficiency using ServiceLink operating systems and internal search engines
- Adhere to company policies and procedures
- Make necessary updates to vendor profiles, as needed
- Update county coverage area, fees, products and base schedule information for vendors, as needed
- Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps
- Monitor vendors for overall performance and counsel, as necessary
- Help seek resolution to any billing/payment inquiry
- Maintain team folders
- Ability to assist vendors with all aspects of their daily work, as needed
- Meet production goals and accuracy requirements
- Follow up for appointment updates and other vendor-related task, as needed
- Answer incoming phone calls
- Work directly with other internal departments, as needed
- Perform all other duties as assigned
Requirements
- High School diploma or equivalent required
- Intermediate Excel knowledge (VLookup, Formulas, Pivot Tables is a plus, but not required)
- Prior experience in the Real Estate, Banking, or Vendor Management industries is a plus, but not required
- Detail oriented, efficient and organized
- Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
- Must be able to work overtime if needed
- Must be able to multi-task
- Knowledge of basic functions of a smartphone
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation
- Paid sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelVLookupFormulasPivot Tablesvendor managementdata entryperformance monitoringquality reviewproblem resolutionmulti-tasking
Soft Skills
detail orientedefficientorganizedcommunicationrelationship managementcounselingadaptabilityteam collaborationcustomer servicetime management
Certifications
High School diplomaequivalent