IT Support

• Install and configure all new PCs and laptops
• Perform hardware and software break / fix work including but not limited to upgrades
• Develop expert understanding of PC hardware, software, internal software and associated technologies
• Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
• Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
• Monitoring the infrastructure to identify/resolve issues
• Respond to escalated end-user issues

IT Technician – ServiceLink Flood

Audit Director – State and Local Government