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Customer Support Manager, 60-80%
ServiceHunter AG - quittCustomer Support Manager für quitt, eine Schweizer SaaS-Lösung für Arbeits- und Lohnadministration. Betreuung von Kundinnen und Kunden sowie Optimierung des operativen Tagesgeschäfts.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in German, English, and French while providing exceptional customer support and administrative assistance. Capable of optimizing processes and supporting team operations with strong attention to detail and effective communication skills.
Highest-signal resume keywords
Fluent In GermanFluent In EnglishFluent In FrenchProficient With MS OfficeExperience In Customer Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportAdministrationProcess OptimizationSocial Insurance KnowledgeQuitt Business Support
Soft Skills
Attention To DetailCommunicativeStress-ResistantMotivatedIndependent Work
Certifications & Qualifications
Commercial EducationBusiness Administration Education
Industry Keywords
Customer ServiceAdministrative TasksInterconnected ThinkingProcess Improvement
About the role
Key responsibilities & impact- General customer support via phone, email and chat
- Assisting customers in German, English and French, and possibly Italian
- Ensuring smooth operation of day-to-day processes
- Handling various administrative tasks
- Supporting other team members
- Ensuring process optimization
- Supporting daily business with quitt and, in the longer term, also with quitt Business
- Acting as the company's front-facing representative and first point of contact
Requirements
What you’ll need- Completed commercial or business administration education
- Several years of professional experience in administration, (telephone) customer support or social insurance
- Fluent in German, English and French (required)
- Any additional language is a plus
- Proficient with common MS Office products
- Motivated, able to work independently and with strong attention to detail
- Communicative and stress-resistant
- Ability to think in an interconnected way
- Quick to grasp new concepts and eager to learn
- Willingness to continuously question and improve existing processes
- Available immediately or by arrangement
Benefits
Comp & perks- Hybrid work model with a modern office near Zürich Wiedikon train station
- Diverse, committed team with strong camaraderie
- Regular team events and social gatherings
- Free coffee, tea and snacks in the office
- Start-up spirit, flat hierarchies and direct communication channels
- Several office dogs 🐶