Data Analyst

• Serve as a primary point of contact for enterprise and high-value customers who need support with reporting, analytics, data exports, and ServiceCore’s data-powered features
• Troubleshoot data or reporting questions by blending your product knowledge with emerging technical skills
• Translate customer questions into clear problem statements, requirements, or tickets for the Data & Analytics team
• Partner closely with Customer Success Managers to support onboarding and ongoing data needs for enterprise accounts
• Review, validate, and troubleshoot customer data sets, ensuring accuracy and consistency across ServiceCore’s reports and dashboards
• Assist in building or modifying customer-facing dashboards (e.g., in Sigma) under the guidance of the Data & Analytics team
• Over time, you will own the development of customer facing dashboards as a primary builder
• Document repeatable workflows, common FAQs, and best practices for internal teams and customers
• Act as a bridge between customers and internal teams—helping to communicate technical concepts in a customer-friendly way
• Support the rollout of new reporting tools, data features, and analytics enhancements by gathering feedback and guiding customers through adoption
• Grow your technical skills through hands-on training in SQL, Snowflake, Sigma, and more (depending on interest and level)

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