Delivery Engagement Specialist

Service Stream

Delivery Engagement Specialist supporting Service Stream’s telecommunications client services. Prioritizing work orders, incident resolution, delivery workflows, and escalation reporting across Enterprise and Wholesale products.

Posted 8/19/2026full-timeChatswood • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing queries and escalation priorities within the telecommunications sector, with a strong ability to operate across Enterprise and Wholesale products. Capable of adapting to changing resource requirements while maintaining effective communication and reporting.

Highest-signal resume keywords

Telecommunications ExperienceEnterprise And Wholesale ProductsIncident ResolutionWork Order PrioritizationClient Reporting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

Client-Provided SystemsOffice Facilities

Industry Keywords

National Telecommunications CarrierBAU Business HoursDelivery Support ActivitiesResource ManagementWorkgroup Coordination

About the role

Key responsibilities & impact

Support the Client Enterprise Services team in managing queries and escalation priority delivery
Operate across the full suite of Enterprise and Wholesale products and delivery activities
Prioritise work orders across all workgroups
Prioritise incident resolution
Align and realign dependent delivery workflows
Direct external and internal workgroups to take action
Maintain a tracker of delivery support activities and outcomes
Provide weekly reporting on completed and in-progress work using the provided template
Cover standard BAU business hours from 7am–7pm
Work with Client-provided systems, equipment, and office facilities
Adapt to changes in resource requirements and formal stand down/reduced operation periods

Requirements

What you’ll need

Extensive experience working for a National Telecommunications Carrier preferred
Telecommunications experience
Ability to work across Enterprise and Wholesale products and delivery activities
Availability to cover BAU business hours from 7am–7pm
Availability for assigned Mon–Fri shift: 07:00–15:00, 11:00–19:00, or 09:00–17:00
Minimum of 2 resources must operate from NSW and work from the Client campus
One resource may be based in VIC and operate from the Client office
Required to attend the office 5 days a week for the initial 3 months
After the initial 3 months, minimum 3 days per week operating from the nominated Optus Office
Ability to work onshore from the Client Centre Sydney or Client Centre Melbourne offices

Benefits

Comp & perks

Client-provided laptop
Relevant systems access
Dedicated desk with monitor, keyboard, and mouse
Work mobile phone
Work From Home can be negotiated after the initial 3 months, subject to Client line manager approval and a minimum of 3 days per week from the nominated Optus Office