Customer Success Manager
Service Express
full-time
Posted on:
Location Type: Hybrid
Location: Grand Rapids • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 per year
Job Level
JuniorMid-Level
About the role
- Manage post-sale relationships for a portfolio of enterprise customers in partnership with Account Managers and a pod of sellers
- Advocate for customers across onboarding, service delivery, billing, and renewals to ensure a consistent and positive experience
- Drive timely and successful renewals by forecasting outcomes, identifying risks early, and collaborating on accurate quotes and contracts
- Lead onboarding for new enterprise accounts, ensuring customers start with clarity and confidence
- Maintain proactive, ongoing engagement through regular check-ins and quarterly business reviews
- Serve as the primary post-sale point of contact for assigned customers
- Own customer issues and escalations end-to-end, coordinating with internal teams to resolve concerns efficiently
- Surface renewal risks, competitive insights, and expansion opportunities to sellers based on customer conversations
- Support account planning and strategy sessions by sharing customer context and recommendations
- Balance and prioritize engagement across a large book of customers, focusing time where it has the greatest impact
- Maintain accurate account, renewal, and health data in Salesforce, Trakker, or similar tools
- Provide regular updates and reporting on renewal progress, customer risks, and key account activity
- Contribute ideas and feedback to help build and improve Customer Success processes as the function evolves
Requirements
- 2+ years of experience in customer success, account management, renewals, or enterprise customer engagement
- A sales-minded, customer-first approach; you don’t need to be a salesperson, but you should be comfortable uncovering opportunities and surfacing risks
- Comfort partnering closely with sellers, Account Managers, and cross-functional teams
- Ability to prioritize effectively across multiple customers and competing timelines
Benefits
- Opportunities for personal growth and career advancement
- Paid volunteer hours and a day off for your birthday
- Comprehensive health insurance options starting on your first day
- 50% reimbursement for your health club membership
- 401(k) company match to help you plan for the future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementrenewalsenterprise customer engagementdata reportingrisk identificationcontract managementonboardingaccount planningcustomer health data management
Soft skills
customer advocacycommunicationcollaborationprioritizationproblem-solvingrelationship managementstrategic thinkingtime managementengagementfeedback contribution