Partnership Manager

Serve Robotics

Partnership Manager responsible for managing partnerships at Serve Robotics. Driving operational excellence and identifying growth opportunities within assigned accounts in a hybrid workplace.

Posted 4/28/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $109,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health
Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor
Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction
Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes
Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts
Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience
Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field
Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders

Requirements

What you’ll need

5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems.
Demonstrated track record of managing and growing client relationships.
Strong communication and interpersonal skills with the ability to build trust quickly.
Excellent problem-solving skills and a proactive, ownership-driven mindset.
Experience using CRM systems and basic data analysis tools to manage performance and reporting.
Willing to travel up to 25-50% within the designated market.

Benefits

Comp & perks

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Hard Skills & Tools

account managementcustomer successsalesdata analysisperformance metricsroot cause analysisrevenue growthoperational optimizationcontract negotiationmarket expansion

Soft Skills

communicationinterpersonal skillsproblem-solvingproactive mindsetownershiprelationship buildingtrust buildingcross-functional collaborationanalytical thinkingstrategic thinking