Senior IT Specialist
Titan Environmental Containment & Titan USA
AWSAzureCloudCyber SecurityFirewallsITSMJamfLinuxMacOS
IT Support Specialist
Serve Robotics
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $34 - $40 per hour
Job Level
Junior
Tech Stack
Cyber SecurityITSMLinuxMacOS
About the role
- Serve as primary responder for IT Service Desk tickets, providing timely resolution of technical issues and user requests (80% ticket resolution).
- Troubleshoot and resolve hardware issues including laptops, desktops, peripherals, and mobile devices.
- Provide software support across Windows, macOS, and Linux environments, including application installation and configuration.
- Support employee onboarding and offboarding processes, including account provisioning and equipment setup.
- Manage user accounts, permissions, and access levels across various systems and platforms.
- Diagnose and resolve network connectivity issues, printer problems, and other infrastructure-related concerns.
- Collaborate with vendors for hardware repairs, warranty claims, and technical escalations.
- Document solutions in the knowledge base and maintain accurate ticket records for continuous improvement.
- Participate in IT projects including system upgrades, process improvements, and automation initiatives (20% of role).
- Support internal corporate IT and operational needs to enable robot delivery.
- Escalate complex technical issues to IT and Security teams while maintaining ownership of ticket resolution.
Requirements
- 1-3 years of experience in IT support, help desk, or technical support roles.
- Strong troubleshooting skills across Windows, macOS, and Linux operating systems.
- Experience with Google Workspace administration and user management.
- Familiarity with network troubleshooting and basic connectivity issues (Ubiquiti experience preferred).
- Knowledge of ticketing systems and IT service management practices.
- Experience supporting remote and hybrid work environments.
- Understanding of basic cybersecurity principles and endpoint protection.
- Working knowledge of identity management systems and protocols (SSO, LDAP, SCIM) — Okta experience preferred.
- Experience with IT automation tools and scripting.
- Previous experience in a fast-paced, high-growth technology environment.
