Instructional Designer
The Block
Salary
💰 $100,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve Robotics using personable sidewalk robots for last-mile deliveries in cities.
- Lead design, delivery, and continuous improvement of operations training programs for frontline operators, field technicians, and support staff.
- Design, implement, and manage training programs focused on operational excellence, safety, and compliance.
- Develop onboarding curricula, refresher, and upskilling programs using hands-on, classroom, and digital methods.
- Create and maintain standard operating procedures (SOPs) and training manuals.
- Ensure training aligns with evolving robotics technology, delivery protocols, and regulatory requirements and track required safety training.
- Monitor and assess training effectiveness through performance metrics, feedback, and field audits; introduce data-driven improvements.
- Partner with leadership to identify skills gaps and develop targeted training solutions.
- Serve as liaison between Operations, Engineering, and HR; train and mentor field trainers, supervisors, and managers.
- Champion a safety-first mindset and build scalable training frameworks for fast growth.
Requirements
- 5+ years of experience in training, operations, or learning & development, ideally in logistics, robotics, or technology-driven industries.
- Proven experience and understanding of OSHA general industry standards (29CFR1910)
- Strong track record of designing and delivering classroom-based and virtual training programs.
- Excellent communication and facilitation skills, with the ability to translate complex technical concepts into practical learning experiences.
- Knowledge of adult learning principles and training evaluation methods.
- Comfort with operational tools and dashboards; familiarity with BI platforms, spreadsheets, and scheduling tools
- Experience in safety training, compliance, or regulated industries.
- Ability to thrive in ambiguity and scale systems and processes in a fast-evolving operation
- Strong analytical skills; proficient in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools)
- Experience in robotics, last-mile delivery, autonomous vehicles, or similar operational environments.
- Familiarity with learning management systems (LMS) and e-learning development tools.
- Continuous improvement and lean six sigma experience in a fast paced start up environment
