Servbank

Deposit Operations Officer

Servbank

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $54,800 - $64,100 per year

About the role

  • Overseeing and managing daily operations related to deposit accounts at Servbank.
  • Ensuring the accuracy and efficiency of transactions.
  • Maintaining compliance with banking regulations.
  • Providing excellent customer service.
  • Assisting Deposit Operations by performing new account quality control reviews.
  • Resolving branch daily issues by answering inquiries regarding overall operations.
  • Performing quality control functions and conducting call-backs on new accounts opened by branches.
  • Processing maintenance requests for existing Business Online Banking and Treasury Management services.
  • Reviewing Business Online Banking and Treasury Management service requests.
  • Providing support and training to small business and commercial customers for various Treasury Management services.
  • Monitoring and managing multiple email inboxes and request databases for incoming requests and communications.
  • Participating in UAT (User Acceptance Testing) on new initiatives related to Treasury Services products and services, as required.

Requirements

  • Minimum 3 years of branch or deposit operations experience required.
  • Previous experience as an Operations Officer in a branch setting is highly preferred.
  • Strong understanding of overall banking regulations and standard practices, with thorough knowledge of Customer Identification Program (CIP) requirements for both business and consumer accounts.
  • Proficiency in PC applications, including Excel and Word.
  • Detail-oriented with strong analytical and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Ability to function effectively in a team environment or work independently.
  • Demonstrated initiative, self-motivation, and adaptability to a changing environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
deposit operationsquality controlUser Acceptance TestingTreasury Management servicesCustomer Identification Programtransaction accuracyanalytical skillscritical thinking
Soft Skills
customer serviceverbal communicationwritten communicationteamworkindependenceinitiativeself-motivationadaptabilitydetail-oriented