Serv Recruitment Agency

Chief Operating Officer

Serv Recruitment Agency

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Own day-to-day execution across Ops, Billing, Sales, and Customer Service
  • Run the operating cadence: weekly exec meetings, KPI dashboards, and performance reviews
  • Build internal communication systems to reduce dependency on founders
  • Assess and support (or restructure) department leads across multiple verticals
  • Lead cross-functional projects across customer operations, sales, and billing
  • Design and implement scalable SOPs, playbooks, and internal reporting systems
  • Overhaul broken or manual financial and billing systems disrupted by recent vendor changes
  • Build customer support systems that prevent fire drills and protect client experience
  • Collaborate directly with current COO and executive team to shape future org structure

Requirements

  • Has scaled a company from less than $20M to $50M+ revenue
  • Proven operator across complex, cross-functional environments
  • Experience implementing systems in billing, operations, customer service, and team performance
  • High-agency leader comfortable in high-ambiguity, high-growth startups
  • Strong communication and ability to create clarity quickly
  • Willingness to work alongside and potentially succeed current COO
  • Industry experience in Bitcoin mining, infrastructure, or energy (preferred)
  • Familiar with QuickBooks and internal finance workflows (preferred)
  • Prior experience rebuilding systems after disruption such as vendor exits or deplatforming (preferred)
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Bonuses
  • Equipment allowances
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing systemscustomer service systemsinternal reporting systemsSOPsplaybooksKPI dashboardsfinancial systemsperformance reviewssystem implementationcross-functional project management
Soft Skills
strong communicationleadershiphigh-agencyability to create claritycollaborationadaptabilityproblem-solvingorganizational skillsstrategic thinkingteam performance management