IT Field Services Analyst
Newell Brands
Epic Orders Analyst
Serigor Inc
contract
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
ServiceNow
About the role
- Provide application build and configuration for Epic Orders workflows (CPOE, order sets, protocols, preference lists, and decision support).
- Collaborate with physicians, nurses, pharmacists, and ancillary staff to gather requirements and translate them into system functionality.
- Participate in system testing, integrated validation, and change management processes.
- Troubleshoot issues escalated via ServiceNow, providing timely resolution or escalation as appropriate.
- Support compliance with state, federal, and regulatory standards for orders management (CMS, Joint Commission, NC state policies).
- Work collaboratively with other Epic module analysts (Clin Doc, Pharmacy, Lab, Radiology, HIM, Security, etc.) to ensure workflow integration and system interoperability.
- Participate in on-call rotation for orders-related support issues.
- ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED.
Requirements
- Epic Orders certification required
- 7 Years Epic implementation or operations support experience
- 7 Years Strong understanding of clinical documentation practices in healthcare settings
- 7 Years Ability to analyze workflow needs and translate them into Epic configuration.
- 5 Years Previous experience as an Epic Orders Analyst or Builder in a healthcare environment.
