SereneAid

IT Support

• Lead end-to-end business analysis activities for IT and digital initiatives
• Elicit, analyze, validate, and document business, functional, and non-functional requirements
• Translate business needs into user stories, specifications, process models, and service design artifacts
• Act as a liaison between business stakeholders, IT teams, cybersecurity teams, and vendors
• Facilitate workshops, interviews, discovery sessions, and review meetings
• Prepare and maintain high-quality documentation, including business cases, requirements traceability matrices, and process maps

Senior Business Analyst – IT Manager

Analyst

• Proactively maintain, monitor, and improve core server infrastructure functionality
• Provide daily operational support for Windows virtual servers
• Diagnose, troubleshoot, and resolve server-related issues in a timely manner
• Perform hardware and operating system installations, upgrades, and migrations
• Plan and support software and hardware upgrades or migrations
• Maintain and support operating systems and related infrastructure software
• Develop, update, and maintain technical documentation and system procedures
• Follow established policies, standards, procedures, and best practices
• Provide cross-training and knowledge transfer to other server team members

Server Analyst – Intermediate

Designer

• Apply human-centred design methodologies across service innovation and digital transformation projects.
• Lead and support discovery, research, prioritization, prototyping, evaluation, and change management activities.
• Conduct user, behavioral, and field research to understand citizen and employee needs.
• Analyze end-to-end service journeys across multiple channels (web, mobile, phone, in-person, print, mail, etc.).
• Identify experience gaps, opportunities, and improvement areas for both users and internal teams.
• Facilitate co-design workshops with stakeholders, executives, and front-line staff.
• Develop and maintain: Service journeys and service blueprints Process maps and service prototypes User story maps and backlogs Strategy and roadmap artifacts
• Design, test, and iterate on prototypes and service concepts using usability and concept testing.
• Collaborate with product owners, designers, developers, and business teams in agile delivery environments .
• Support change management by co-creating new processes, policies, and operational models.
• Measure service performance and outcomes, reporting on efficiency, accessibility, and user experience improvements.
• Support the integration of new solutions into existing operations, considering organizational culture and service delivery impacts.

Senior Service Designer

• Perform secure content transfers and migrations between SharePoint (on-premises and online), ECM platforms, and shared drives.
• Plan, coordinate, and execute multiple content transfer activities simultaneously while meeting defined timelines.
• Work closely with delivery teams, technical staff, and business partners to gather requirements and confirm transfer processes.
• Ensure content transfers comply with organizational policies, business rules, and data governance standards.
• Create and maintain scripts, workflows, logs, and supporting documentation for content transfer activities.
• Support migration activities including content mapping, transformation, loading, validation, and testing.
• Maintain technical documentation, user guides, and training materials related to content transfer services.
• Guide stakeholders on technical aspects of SharePoint, ECM tools, and shared drive structures.
• Verify file integrity and security throughout the transfer process.
• Contribute to backlog planning, effort estimation, and predictable delivery of assigned work.

SharePoint Analyst

Backend Engineer

• Develop the strategic vision and multi-year roadmap for the enterprise data platform.
• Collaborate closely with service owners and senior stakeholders to prioritize capabilities and influence long-term modernization efforts.
• Translate business and organizational goals into actionable platform strategies, shaping enterprise architecture, governance, and AI readiness.
• Promote enterprise adoption through standardized data products, reusable frameworks, and self-service capabilities.
• Architect and implement cloud-native data solutions using Azure and Databricks, including Delta Lake, Unity Catalog, and Medallion architectures.
• Lead the design and development of scalable data ingestion, transformation, and orchestration pipelines using Databricks, Azure Data Factory, Event Hub, Functions, and APIs.
• Define and enforce governance, security, and compliance frameworks including RBAC/ABAC, encryption practices, and secure networking models.
• Implement DataOps practices and CI/CD automation for Databricks workflows and Azure data pipelines.
• Optimize performance, reliability, and cost efficiency across Databricks clusters, ETL workloads, and Azure resources.
• Identify opportunities for AI-driven automation such as automated pipeline generation, intelligent observability, anomaly detection, and generative code scaffolding.
• Lead proofs of concept and assessments of new Azure, Databricks, and AI capabilities, and recommend adoption paths.
• Mentor and guide data engineering and platform teams to ensure strong technical standards and continuous improvement.
• Provide architectural expertise to teams building data products, analytics solutions, and AI workloads using the enterprise data platform.

Enterprise Data Platform Architect, Strategic Technology Consultant

Administrative Assistant

• Proofread and format Word documents with a high degree of accuracy.
• Maintain and update budgeting and program information using Excel.
• Support the Special Language Advisor with event organization, meeting coordination, and venue bookings.
• Prepare memos, letters, and other written materials as required.
• Answer phone calls and manage email communications professionally.
• Assist in producing and releasing program and departmental documents.
• Perform administrative tasks such as copying, scanning, faxing, filing, and managing both digital and physical records.
• Process and review expense submissions.
• Take accurate and detailed meeting minutes.
• Provide occasional support to additional language advisors and assist with other administrative duties as assigned.

Administrative Assistant – Bilingual, English/Chinese

• Develop, maintain, and evolve Enterprise Architecture (EA) frameworks, standards, and governance models
• Define architectural principles that ensure consistency, integration, and scalability across systems and platforms
• Promote the organization’s architecture vision and strategy across all teams and leadership
• Translate business objectives, operating models, and organizational processes into coherent technical architectures
• Ensure that technology roadmaps, target architectures, and investment decisions support strategic business priorities
• Assess the current state of applications, data, infrastructure, and business capabilities
• Define future-state architectures that reduce redundancy, improve interoperability, and support long-term modernization
• Develop transition plans and roadmaps to guide phased implementation
• Provide architectural leadership for large-scale transformation programs, including digital modernization initiatives
• Ensure project solutions adhere to enterprise standards and integrate effectively with existing environments
• Establish and enforce architecture review processes, technology standards, and compliance guidelines
• Identify risks, security implications, and technical constraints within proposed solutions
• Partner with security teams to ensure alignment with cybersecurity and privacy requirements
• Evaluate emerging technologies, tools, and platforms, assessing their applicability and value to the organization
• Recommend solutions that improve performance, efficiency, and long-term sustainability
• Work closely with executives, business leaders, solution architects, engineering teams, and external partners
• Communicate architectural concepts clearly to both technical and non-technical stakeholders
• Document and model business processes, information flows, and capability maps to inform architectural decisions
• Guide solution architects, development teams, and infrastructure teams in applying enterprise architecture standards
• Assess existing systems for cost-effectiveness, performance, and maintainability
• Recommend strategies to reduce technical debt and optimize technology investments

Senior Enterprise Architect

Scrum Master

• Support multiple digital transformation and service-delivery initiatives
• Guide cross-functional teams through agile principles
• Facilitate core agile ceremonies including sprint planning, daily stand-ups
• Remove impediments and manage team dependencies
• Produce clear reporting on timelines, risks, and issues
• Foster strong communication and collaboration