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About the role
Key responsibilities & impact- Lead, coach, and develop a high-performing payroll team responsible for accurate, timely, and compliant payroll processing across multiple clients
- Oversee end-to-end payroll operations, ensuring payrolls are processed accurately and in accordance with established deadlines and service standards
- Serve as an escalation point for complex payroll issues, client inquiries, and compliance-related questions
- Partner cross-functionally with internal teams (e.g., HR, Benefits, Finance, Technology, Client Success) and external vendors (payroll systems, time and attendance, HRIS)
- Drive consistency and scalability by documenting, maintaining, and improving payroll processes, workflows, and standard operating procedures
- Partner with the Tax team to ensure effective execution of quarter-end and year-end activities, including tax filings, returns, and W-2 processing
- Monitor key performance metrics and report on team performance, risk areas, and operational improvements
- Champion Sequoia’s service philosophy and culture, ensuring an exceptional and trustworthy client experience
Requirements
What you’ll need- Bachelor’s degree or equivalent practical experience
- 5+ years of progressive payroll experience, including multi-state and multi-client payroll environments
- Proven people management and leadership experience, with the ability to coach, motivate, and develop team members
- Strong working knowledge of payroll fundamentals, wage and hour rules, and involuntary deductions (garnishments, levies, etc.)
- Experience partnering cross-functionally and communicating effectively with internal stakeholders and external clients
- Demonstrated ability to design, document, and implement scalable processes and operational improvements
- Excellent organizational, analytical, and problem-solving skills, with strong attention to detail
- Ability to manage multiple priorities and perform effectively in a deadline-driven environment
- Proficiency in Excel and payroll-related reporting and analysis
- A passion for delivering exceptional service and continuously improving the client and employee experience
Benefits
Comp & perks- Competitive compensation including base salary
- Performance-based bonus programs
- Comprehensive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payroll processingmulti-state payrollmulti-client payrollpayroll fundamentalswage and hour rulesinvoluntary deductionsprocess designoperational improvementsExcelpayroll reporting
Soft Skills
people managementleadershipcoachingmotivationcommunicationorganizational skillsanalytical skillsproblem-solvingattention to detailtime management
Certifications
Bachelor's degree
