Clinical Product Support Specialist

Clinical Product Specialist at Sequel providing technical support for diabetes management through call and remote communication.

Posted 4/17/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $48 - $52 per hourWebsite

Key responsibilities & impact

Efficiently handle both inbound and outbound calls to provide exceptional support.
Engage with customers through chat and text channels.
Apply critical thinking skills to troubleshoot and resolve client inquiries.
Educate customers on the use of the twiist automated insulin delivery system.
Resolve issues related to the twiist insulin pump, software, mobile app, and online customer portal.
Document customer interactions using CRM software.
Follow approved communication guidelines and adhere to safety and compliance protocols.

What you’ll need

Certified Diabetes Care and Education Specialist (CDCES) certification required.
2+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology.
2+ years of customer service/contact center experience, preferably in medical device troubleshooting.
Call center experience in diabetes medical device support/sales preferred.
Bilingual (English and Spanish) speaking candidates is a plus.
Comprehensive knowledge of the diabetes disease state and experience in training on insulin pumps and automated insulin delivery devices.
Effective verbal and written communication skills.
Experience providing omni-channel remote support.

Comp & perks

You’ll be automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting.
Capped out-of-pocket insulin costs and GLP-1 coverage across all plans.
Access to a variety of Meritain health insurance plans.
Flexible Spending Accounts (FSAs) or Health Savings Account (HSA).
Vision and dental coverage.
Voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and discounts for pet care.
Employer-paid short-term disability and life insurance.
Flexible PTO and generous paid holidays.

ATS Keywords

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Hard Skills & Tools

diabetes technologyinsulin pumpautomated insulin delivery systemCRM softwaretechnical troubleshootingomni-channel support

Soft Skills

critical thinkingeffective communicationcustomer serviceproblem-solving

Certifications

Certified Diabetes Care and Education Specialist (CDCES)