Sequel Med Tech

Clinical Product Support Specialist

Sequel Med Tech

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $48 - $52 per hour

About the role

  • Efficiently handle both inbound and outbound calls to provide exceptional support.
  • Engage with customers through chat and text channels.
  • Apply critical thinking skills to troubleshoot and resolve client inquiries.
  • Educate customers on the use of the twiist automated insulin delivery system.
  • Resolve issues related to the twiist insulin pump, software, mobile app, and online customer portal.
  • Document customer interactions using CRM software.
  • Follow approved communication guidelines and adhere to safety and compliance protocols.

Requirements

  • Certified Diabetes Care and Education Specialist (CDCES) certification required.
  • 2+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology.
  • 2+ years of customer service/contact center experience, preferably in medical device troubleshooting.
  • Call center experience in diabetes medical device support/sales preferred.
  • Bilingual (English and Spanish) speaking candidates is a plus.
  • Comprehensive knowledge of the diabetes disease state and experience in training on insulin pumps and automated insulin delivery devices.
  • Effective verbal and written communication skills.
  • Experience providing omni-channel remote support.
Benefits
  • You’ll be automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting.
  • Capped out-of-pocket insulin costs and GLP-1 coverage across all plans.
  • Access to a variety of Meritain health insurance plans.
  • Flexible Spending Accounts (FSAs) or Health Savings Account (HSA).
  • Vision and dental coverage.
  • Voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and discounts for pet care.
  • Employer-paid short-term disability and life insurance.
  • Flexible PTO and generous paid holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
diabetes technologyinsulin pumpautomated insulin delivery systemCRM softwaretechnical troubleshootingomni-channel support
Soft Skills
critical thinkingeffective communicationcustomer serviceproblem-solving
Certifications
Certified Diabetes Care and Education Specialist (CDCES)