SEON

Technical Services Analyst

SEON

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Tech Stack

CloudITSMSQL

About the role

  • Be a friendly, reliable point of contact for customers, delivering thoughtful and timely support
  • Monitor and respond across multiple customer communication channels
  • Take ownership of customer questions and issues from first contact through resolution
  • Support both customer-side technical teams and end users with technical and functional guidance
  • Troubleshoot platform, API, and configuration issues, working through problems methodically
  • Solving complex problems independently and escalating to internal teams when needed
  • Collaborate closely with Product, Engineering, and Infrastructure teams
  • Document cases clearly, keep our ITSM system up to date, and contribute to our knowledge base
  • Communicate openly and proactively, keeping customers informed and expectations clear
  • Support new customer onboarding and configuration when needed
  • Help train new team members and contribute to internal initiatives and improvements
  • Share feedback and ideas—your voice matters, and we value continuous improvement
  • Review and report product issues to help improve reliability and customer experience

Requirements

  • Strong written and verbal communication skills
  • A calm, empathetic, and customer-focused approach
  • Curiosity and a genuine interest in learning new technologies
  • Experience supporting cloud-based, browser-based software
  • Comfort working with APIs and technical integrations
  • Solid troubleshooting and problem-solving skills
  • Familiarity with tools like Slack, Gmail, Postman, Jira, and service desk systems
  • Flexibility regarding the shift schedules
  • SQL experience is a plus, but not required
Benefits
  • Competitive compensation and benefits that reflect the responsibility and shift schedule
  • Travel opportunities and global collaboration, so you can see the impact of your work first-hand
  • Growth and learning are naturally built in as you work on real-world technical challenges
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingAPItechnical integrationsSQLcloud-based softwarebrowser-based software
Soft Skills
communication skillscustomer-focusedempathyproblem-solvingcuriosityflexibility