SEON

Director, Technical Services

SEON

full-time

Posted on:

Origin:  • 🇭🇺 Hungary

Visit company website
✨ AI Apply
Apply

Job Level

Lead

Tech Stack

CloudPythonSQL

About the role

  • Lead and scale a global Technical Services team, spanning multiple time zones and support pods. Hire, mentor, and develop talent across regions to build a resilient, expert organization.
  • Define and own the technical services vision and strategy globally, ensuring alignment with SEON’s customer experience goals and business priorities.
  • Drive operational excellence by designing and implementing standardized global processes, workflows, and best practices that ensure consistent, high quality technical support.
  • Oversee 24/7 support coverage through multiple pods, managing scheduling, handoffs, and cross-pod collaboration to deliver seamless customer experiences.
  • Act as the ultimate escalation point for critical and high impact technical issues, providing strategic guidance and facilitating cross functional resolution efforts.
  • Partner closely with Engineering, Product, Sales, and Customer Success leadership to integrate feedback, optimize solutions, and contribute to product and service innovation.
  • Establish and monitor key performance indicators (KPIs) such as resolution times, customer satisfaction, team productivity, and incident management efficiency. Drive continuous improvement initiatives based on data driven insights.
  • Lead the development of global training programs, technical enablement, and knowledge sharing initiatives to empower the team and enhance organizational expertise.
  • Foster a positive, inclusive, and coaching focused team culture that supports growth, accountability, and high engagement across all locations.

Requirements

  • 10+ years of experience in technical support, technical consulting, or customer facing technical leadership roles, preferably within cloud based SaaS organizations.
  • 5+ years of leadership experience managing global, multi-shift, and multi-location technical teams.
  • Deep expertise in technical troubleshooting, API integrations, system optimizations, and cloud technologies.
  • Proven success in scaling customer support operations, establishing global processes, and driving operational excellence.
  • Exceptional communication and stakeholder management skills, able to engage effectively with both technical teams and executive leadership worldwide.
  • Experience working with tools such as Jira, Slack, Postman, and ticketing systems; familiarity with SQL and scripting (Python preferred).
  • Strong strategic thinking, problem solving, and decision making capabilities.
  • Passion for coaching, talent development, and building high performing teams in a fast paced environment.
Invisible Technologies Inc.

Principal Software Engineer

Invisible Technologies Inc.
Leadfull-time🇬🇧 United Kingdom
Posted: 7 days agoSource: boards.greenhouse.io
AWSAzureCloudGoogle Cloud PlatformKubernetesNoSQLPythonSQL
Sophos

Senior Python Engineer

Sophos
Seniorfull-time$125k–$209k / year🇨🇦 Canada
Posted: 14 days agoSource: jobs.lever.co
AWSAzureCloudCyber SecurityDistributed SystemsDjangoDockerElasticSearchFlaskKubernetesLinuxMicroservices+5 more
Samsara

Senior Technology Analyst – Audit and Automation

Samsara
Seniorfull-time$102k–$137k / year🇺🇸 United States
Posted: 4 days agoSource: boards.greenhouse.io
CloudCyber SecurityIoTPythonSQL
Lyric - Clarity in motion.

Senior DevOps Engineer

Lyric - Clarity in motion.
Seniorfull-time$122k–$184k / year🇺🇸 United States
Posted: 20 days agoSource: tbc.wd12.myworkdayjobs.com
AWSAzureCloudDockerGoGoogle Cloud PlatformKubernetesPythonTerraform
Lynker

Software Developer

Lynker
Mid · Seniorfull-time$75k–$100k / yearAlabama · 🇺🇸 United States
Posted: 10 days agoSource: careers-lynker.icims.com
AWSAzureCloudDjangoDockerFlaskGoogle Cloud PlatformKubernetesMicroservicesNoSQLPostGISPostgres+2 more