Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Act as a strategic project manager guiding customers through a structured onboarding process, including defining timelines, managing milestones, coordinating technical setup, and overseeing API integration
- Ensure rule configuration, system testing, and user training
- Analyze customer data and performance metrics to improve fraud detection accuracy and reduce false positives
- Collaborate with customers and SEON’s Fraud Services team to tailor risk rules, workflows, and detection strategies
- Provide consultative, data-driven recommendations to enhance decision making and optimize detection strategies
- Partner with customer development teams to ensure smooth technical integrations and proactively address implementation challenges
- Monitor post-implementation performance and identify opportunities for improvement
- Maintain comprehensive project documentation and transition customers to the Account Management team to maximize SEON’s tools
Requirements
- Fluency in Spanish and English (spoken and written)
- 3+ years of experience in implementation, project management, consulting, or a customer facing technical role, ideally within SaaS or data focused industries
- Proven ability to act as a strategic project manager, driving projects to completion on time and within scope
- Strong analytical skills with experience interpreting data, identifying trends, and driving actionable outcomes
- Robust consultative skills, with the ability to communicate technical concepts and insights to both technical and non-technical stakeholders
- Exceptional organizational and time management skills, with the ability to manage multiple high priority projects
- Experience with fraud detection tools or similar solutions, with an understanding of risk scoring, rule based systems, and data integrations is a plus
- Familiarity with HubSpot/Salesforce, Tableau, or project management tools is a plus