Senture, LLC

Bilingual Spanish – Member Engagement Coordinator

Senture, LLC

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $14 - $15 per hour

Job Level

Mid-LevelSenior

About the role

  • Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers
  • Approximately 85% outbound and 15% inbound calls
  • Utilize pre-approved scripts to ensure consistent and accurate communication with members
  • Overcome objections using effective rebuttals to help members prioritize their health
  • Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy
  • Utilize multiple systems to schedule providers for in-home or virtual evaluations
  • Adjust, reschedule, or cancel appointments as requested
  • Meet daily performance metrics including appointments, calls, handle time, and productivity
  • Be available to complete overtime when required based on business needs
  • Participate in peer side-by-side coaching as needed
  • Follow HIPAA guidelines to protect member privacy

Requirements

  • High School Diploma or equivalent
  • Fluent in Spanish (read, write, and conversation)
  • Desire to work in a results-driven outbound call center environment
  • Strong sales aptitude with a focus on earning monthly incentives
  • Motivated to achieve productivity goals with a strong work ethic
  • Excellent communication skills, friendly, and conversational with members
  • Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality
  • Proficiency in using multiple computer systems simultaneously
  • Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable
  • Authorized to work in the United States
  • Successful completion of pre-hire testing, background check, and drug screening
  • If hired, provide two valid, in-date IDs and proof of education during onboarding process
Benefits
  • 2 weeks of paid, mandatory training
  • All equipment provided
  • Competitive benefits
  • Paid Time Off (PTO)
  • Growth and development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
outbound callinginbound callingsales aptitudeappointment schedulingHIPAA compliancepre-approved scriptsobjection handlingproduct presentationcall center experienceauto-dialer proficiency
Soft skills
communication skillsfriendly demeanormotivatedresults-drivenstrong work ethicability to follow a scheduleadaptabilitycoaching participationconfidentialityinterpersonal skills
Certifications
High School Diploma or equivalent