Senture, LLC

AWS Connect Developer

Senture, LLC

contract

Posted on:

Location Type: Remote

Location: Remote • Kentucky • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSServiceNow

About the role

  • Design, develop, and implement AWS Connect architecture for the contact center based on best practices.
  • Create and configure IVR flows to enhance customer interactions.
  • Integrate AI-powered bots to handle common customer inquiries.
  • Ensure integration with ServiceNow and other backend services.
  • Seamlessly migrate infrastructure from existing vendors to AWS Connect.
  • Customize AWS Connect user interface and routing logic to meet business requirements.
  • Implement contact flows, queues, routing profiles, and other AWS Connect features.
  • Thoroughly test all components of the contact center solution.
  • Troubleshoot and resolve any issues or performance bottlenecks.
  • Optimize system performance and customer experience.
  • Monitor the performance and usage of the contact center solution.
  • Implement necessary updates and improvements.
  • Provide ongoing support and maintenance to ensure the system’s reliability and efficiency.
  • Create comprehensive documentation for the contact center solution.
  • Crosstrain internal teams on the use and maintenance of AWS Connect.

Requirements

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • 3+ years of experience working with AWS services, particularly AWS Connect.
  • Applicant must reside within continental United States.
  • US Citizenship required.
  • Strong knowledge of IVR systems, contact center operations, and customer service solutions.
  • ServiceNow experience.
  • Experience with AI technologies.
  • Excellent problem-solving skills and ability to troubleshoot complex issues.
  • Strong communication skills and ability to work both independently and as part of a team.
  • Ability to pass all pre-hire requirements including background investigation and drug screen.
Benefits
  • AWS Certified Solutions Architect or AWS Certified Developer certification.
  • ServiceNow experience.
  • Experience with AI technologies.
  • Excellent problem-solving skills and ability to troubleshoot complex issues.
  • Strong communication skills and ability to work both independently and as part of a team.
  • Ability to pass all pre-hire requirements including background investigation and drug screen.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AWS ConnectIVR systemsAI technologiescontact flowsqueuesrouting profilestroubleshootingsystem optimizationperformance monitoringdocumentation
Soft skills
problem-solvingcommunicationteamworkindependence
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in Information Technology