Workplace Technology Engineer

Sentry

Workplace Technology Engineer supporting Microsoft 365 collaboration tools. Administer and enhance technologies like Exchange, SharePoint, and Teams for Sentry's workplace environment.

Posted 5/23/2026full-timeStevens Point • Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Jenkins

About the role

Key responsibilities & impact

Administer, support, and enhance workplace collaboration technologies with a primary focus on Microsoft 365, including Exchange, SharePoint, and Teams.
Provide engineering and operational support for workplace technologies, ensuring reliability, performance, and a high-quality user experience.
Troubleshoot and resolve complex technical issues across collaboration platforms, messaging systems, integrations, and end-user technologies.
Serve as an escalation point for difficult or recurring issues that require deeper technical analysis and cross-functional coordination.
Design, develop, and maintain PowerShell scripts and automation workflows to streamline administration, reduce manual effort, and improve consistency.
Leverage automation tools such as Jenkins to support job scheduling, workflow execution, and operational efficiency where appropriate.
Partner with infrastructure, security, support, and business teams to implement improvements and solve technology challenges.
Create and maintain technical documentation, standard operating procedures, support articles, and knowledge base content for workplace technologies.
Establish repeatable processes and operational standards that improve service quality and reduce support friction.
Mentor and enable support teams by providing technical guidance, troubleshooting frameworks, and documentation to strengthen break/fix support for associates.
Identify opportunities for platform optimization, service improvements, and automation-driven innovation.
Participate in testing, change implementation, and rollout planning for new features, updates, and technology solutions.
Monitor platform health, identify trends, and proactively address risks or recurring issues before they impact users.

Requirements

What you’ll need

Bachelors Degree in Information Technology or equivalent related work experience
Minimum of 2 years of related work experience
Experience with operating systems and Microsoft 365 ecosystems
Specifically Exchange, SharePoint, and Teams
Proficient with scripted automation in PowerShell
Strong knowledge of infrastructure technology
Strong understanding of service operations, incident response, and root cause analysis
Experience developing scalable support models and improving tiered support effectiveness
Ability to identify repetitive tasks and convert them into automated solutions
Knowledge of end-user collaboration tools and technologies that impact workplace productivity
Strong documentation discipline and commitment to operational excellence
Customer-focused mindset with a passion for improving the associate technology experience.

Benefits

Comp & perks

generous paid time off
8% 401(k) match
matching charitable gift program
bonus plan based on company performance
meal stipends
associate discounts
volunteer time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PowerShellMicrosoft 365ExchangeSharePointTeamsJenkinsautomation workflowstroubleshootingincident responseroot cause analysis

Soft Skills

customer-focused mindsetmentoringtechnical guidancedocumentation disciplineoperational excellenceproblem-solvingcross-functional coordinationservice quality improvementcommunicationcollaboration

Certifications

Bachelors Degree in Information Technology