Sentry

Claims Representative – Liability, Bodily Injury

Sentry

full-time

Posted on:

Location Type: Hybrid

Location: Stevens Point • Iowa, North Carolina, Tennessee, Texas, Wisconsin • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Junior

About the role

  • Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, witnesses, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
  • Handle both 1st party and 3rd party bodily injury claims under multiple policy types and numerous endorsements.
  • Respond to customer inquiries, makes appropriate decisions, and closes file as needed.
  • Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
  • Make independent decisions and self-supervise most files and recognize when assistance is needed.
  • Proactively provides all parties with claim process and status as appropriate; answer questions or redirect to other areas.
  • Identify complex issues and seek assistance as needed.
  • Handles claims on a good faith basis.
  • Evaluate bodily injury damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
  • Serve as a mentor and subject matter expert for less experienced adjusters.
  • May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Requirements

  • Bachelors Degree or equivalent work experience
  • Minimum 1 year of related work experience, insurance experience and/or coursework preferred
  • Ability to review detailed documents, insurance policies, coverages, medical terminology, and insurance regulations
  • Ability to make appropriate claims decisions, prioritize, and manage workload
  • Effective verbal and written communication skills
  • Technology aptitude
  • Demonstrated fundamental negotiation skills
  • Ability to travel as necessary to satisfactorily complete their job responsibilities as assigned
Benefits
  • Sentry is happy to offer flexibility through a scheduled Hybrid work model.
  • Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
  • You will receive prior to your start, Sentry will provide equipment for your home office.
  • Meal Subsidy available for associates who report to an office.
  • 401(K) plan with a dollar for dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
  • Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
  • Well-being and Employee Assistance programs.
  • Sentry Foundation gift matching program to encourage charitable giving.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims investigationbodily injury claimspolicy interpretationclaims negotiationinsurance regulationsmedical terminologyfile managementdecision makingcustomer service
Soft skills
effective communicationnegotiation skillsself-supervisionmentoringproblem solvingprioritizationworkload managementindependenceteam collaboration