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Dedicated Services Coordinator – Customer Experience
Sentry Management Inc.. Attend to internal customer service issues and ensure effective and long-term problem resolution.
About the role
Key responsibilities & impact- Attend to internal customer service issues and ensure effective and long-term problem resolution.
- Perform assignments associated with department projects as directed by Sentry’s leadership team.
- Support divisions retention efforts by completing tasks and coordinating resolution.
- First level support for division issues, coordinate the participation of required staff to resolve disputes by troubleshooting customer needs.
- Utilize knowledge and understanding of Customer Service basics as well as communication skills and problem resolution.
- Assist in identifying ways of improving efficiency to streamline processes and enhance the customers' experience.
- Single point of contact for the region – triages all issues brought to them, acknowledges receipt, researches and engages others across the assigned department as needed and provides status updates based on the service level agreement.
Requirements
What you’ll need- Have previous Office or administrative experience
- Be professional, organized and self-motivated
- Possess strong written and verbal communication skills
- Have a proficiency with Microsoft Office and general computer skills
Benefits
Comp & perks- Salary commensurate with experience and qualifications
- Training and Support provided
- Comprehensive benefits package
- Work-life balance
- Sentry Management, Inc. is an equal opportunity employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem resolutionadministrative skillsefficiency improvementtroubleshooting
Soft Skills
professionalismorganizationself-motivationwritten communicationverbal communication