Nurse Case Manager
Sentrex Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Perform HCP and patient registration activities according to program protocols and applicable departmental procedures
- Process data entry activities of pertinent information received at different points of contact during the delivery of program services
- Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions
- Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management
- Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team
- Telephone support (including maintenance calls and adherence support both inbound and outbound as needed)
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting
- Work directly with the reimbursement specialist and physicians to secure funding for their patient’s therapies; assist with alternative funding searches when needed
- Attend patient meetings, conferences to educate patients, providers regarding disease/product information and case management services
- Identify and report AE’s to the Manufacturer, Med Info and enter source system and third-party systems
- Maintain confidentiality of patient, client and corporate information
- Liaise with physicians’ offices, pharmacies, infusion/injection services providers to provide comprehensive and coordinated service to patients and physicians and resolve issues
- Participate in ongoing internal and/or external continuing education activities
- Develop training material and programs for new PSP team members
- Perform patient enrollment into the program and complete required follow-ups accordingly
- Proactively offer support and advocacy to patients and HCP
- Review, analyze and validate information provided by patients for accuracy
- Follow the program protocols to ensure the most appropriate next step is scheduled for continuity of service delivery to patients
- Report and document Adverse Events as per training on updated Pharmacovigilance requirements.
Requirements
- Must be an RN or RPN in good standing with the College of Nurses of their respective province
- Experience in Patient Support Program is a strong asset
- Reimbursement knowledge to obtain coverage for patients an asset
- Experience in neurology is an asset
- Minimum 2 years of clinical experience (preferred)
- Bilingualism (English and French) is an asset.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycase managementclinical monitoringadverse event reportingpatient enrollmentdisease managementreimbursement knowledgeneurology experienceprogram protocolspatient follow-up
Soft Skills
communicationadvocacyeducationproblem-solvingconfidentialityteam collaborationorganizational skillsinterpersonal skillstraining developmentcustomer service
Certifications
RNRPNCollege of Nurses certification