Nurse Case Manager

Sentrex Health Solutions

Nurse Case Manager managing patient support programs at Sentrex Health Solutions. Responsible for coordination and delivery of healthcare services and advocating for patient coverage.

Posted 4/14/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Perform HCP and patient registration activities according to program protocols and applicable departmental procedures
Process data entry activities of pertinent information received at different points of contact during the delivery of program services
Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions
Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management
Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team
Telephone support (including maintenance calls and adherence support both inbound and outbound as needed)
Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting
Work directly with the reimbursement specialist and physicians to secure funding for their patient’s therapies; assist with alternative funding searches when needed
Attend patient meetings, conferences to educate patients, providers regarding disease/product information and case management services
Identify and report AE’s to the Manufacturer, Med Info and enter source system and third-party systems
Maintain confidentiality of patient, client and corporate information
Liaise with physicians’ offices, pharmacies, infusion/injection services providers to provide comprehensive and coordinated service to patients and physicians and resolve issues
Participate in ongoing internal and/or external continuing education activities
Develop training material and programs for new PSP team members
Perform patient enrollment into the program and complete required follow-ups accordingly
Proactively offer support and advocacy to patients and HCP
Review, analyze and validate information provided by patients for accuracy
Follow the program protocols to ensure the most appropriate next step is scheduled for continuity of service delivery to patients
Report and document Adverse Events as per training on updated Pharmacovigilance requirements.

Requirements

What you’ll need

Must be an RN or RPN in good standing with the College of Nurses of their respective province
Experience in Patient Support Program is a strong asset
Reimbursement knowledge to obtain coverage for patients an asset
Experience in neurology is an asset
Minimum 2 years of clinical experience (preferred)
Bilingualism (English and French) is an asset.

Benefits

Comp & perks

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycase managementclinical monitoringadverse event reportingpatient enrollmentdisease managementreimbursement knowledgeneurology experienceprogram protocolspatient follow-up

Soft Skills

communicationadvocacyeducationproblem-solvingconfidentialityteam collaborationorganizational skillsinterpersonal skillstraining developmentcustomer service

Certifications

RNRPNCollege of Nurses certification