Sentrex Health Solutions

Group Account Director

Sentrex Health Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Markham • Canada

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Salary

💰 CA$135,000 - CA$150,000 per year

Job Level

Lead

About the role

  • Act as the senior strategic lead for creative agency clients (brand and PSP) for all strategic marketing, creative and communication requirements including but not limited to: Strategic Client Leadership
  • Serve as the senior point of contact for agency clients, providing strategic guidance across agency deliverables.
  • Act as a strategic partner by understanding our clients’ business and challenges, and providing solutions
  • Guide and review the development of comprehensive creative and communication plans aligned to audience insights, market trends and business objectives.
  • Facilitate brand planning sessions aligned to client marketing plans and objectives.
  • Operate as the subject matter expert for PAAB and ASC approvals, providing proactive and reactive guidance.
  • Oversee the full creative process from start to finish including project proposals containing all milestones and associated timelines, financials, copy, layout direction/accuracy, regulatory approvals (MLR, PAAB) and final client sign-off.
  • Serve as the final checkpoint to ensure all creative deliverables meet strategic goals and quality standards before client presentation.
  • Maintain visibility into project health across the account portfolio using departmental tracking tools.
  • Ensure smooth and strategic execution of advisory boards, insights gathering sessions, physician/patient engagement initiatives, and consulting activities, and inform recommendations based on insights gathered.
  • Input on PSP Business Reviews from a creative/communications perspective and drive cross functional internal collaboration to ensure seamless program execution and strong client satisfaction.
  • Lead, mentor, and develop the Account Management team, ensuring clarity of expectations, quality of output, and consistent professional growth.
  • Ensure that team members follow departmental SOPs, apply best practices, and uphold standards of accuracy, organization, and proactive communication (i.e. project status updates).
  • Support the Account Management team in managing day to day program operations while maintaining oversight and guidance on key decisions.
  • Foster strong collaboration across internal teams - including Creative, PSP, Operations, and external partners.
  • Oversee resource allocation and workflow to optimize team performance
  • Provide clear direction, ensuring alignment on client goals and agency priorities.
  • Ensure an exceptional client experience across all key accounts, reinforcing Sentrex’s commitment to Deliver WOW.
  • Uphold quality assurance standards by reviewing deliverables, presentations, and reporting prepared by the Account Management team.
  • Manage client expectations, ensuring satisfaction and long-term retention.
  • Identify and pursue account growth opportunities and drive new business initiatives.
  • Lead and support the development of proposals, pitches, and RFP responses for creative deliverables, communication strategies, and consulting engagements.
  • Represent Sentrex Agency at industry events.
  • Where relevant, promote additional Sentrex services such as 3PL, PSP, pharmacy, consulting, software and website development.
  • Help shape innovative offerings and service models that strengthen Creative Solutions as a key differentiator in the market.
  • Oversee account financials, ensuring accurate forecasting, resource planning, and profitability across the portfolio.
  • Approve scopes of work, budgets, and timelines prepared by the Account Management team.
  • Ensure smooth, consistent project execution, resolving resource or process challenges as they arise. Other duties as assigned by your manager.

Requirements

  • Minimum 3-5 years as an Account Director in pharmaceutical/healthcare advertising
  • Minimum 3-5 years of experience developing and executing omnichannel campaigns involving PAAB and ASC
  • Comfortable and experienced in facilitating brand planning sessions for clients
  • Demonstrated success in developing a cohesive environment across multiple teams
  • Proven supervisory, delegation and mentorship skills
  • Strong strategic thinking with the ability to translate complex information into clear direction and actionable plans.
  • Advanced project and account oversight, ensuring multi account alignment, resource planning, and operational excellence across all deliverables.
  • Exceptional attention to detail while managing numerous high priority initiatives.
  • Outstanding executive level communication skills across all formats, including presentations, client discussions, and cross functional alignment.
  • Strong creative and strategic intuition, with the ability to guide creative direction and elevate team recommendations.
  • Strong storytelling in all communication formats and ability to make content easy to understand, compelling and visually impactful.
  • Ability to lead with urgency and decisiveness, prioritizing at a portfolio level to meet evolving business needs.
  • Strong influencing and relationship building capabilities, quickly establishing credibility with senior stakeholders and guiding teams toward shared goals.
  • Demonstrated experience mentoring and developing a team.
Benefits
  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well-being!)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program
  • RRSP Matching Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account oversightproject managementstrategic marketingcreative directionomnichannel campaignsfinancial forecastingresource planningquality assurancebrand planningclient relationship management
Soft Skills
strategic thinkingmentorshipcommunicationteam collaborationattention to detailinfluencingstorytellingleadershipdelegationproblem-solving