Sentrex Health Solutions

Bilingual Patient Care Navigator – Dermatology

Sentrex Health Solutions

full-time

Posted on:

Location Type: Remote

Location: Canada

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Tech Stack

ERP

About the role

  • Responsible for the timely enrollment of the patients into the Patient Support Program.
  • Responds to calls, emails and voicemails in a very efficient and friendly manner.
  • Navigates the Canadian reimbursement landscape with ease and confidence to secure coverage for various disease states, products, and testing.
  • Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief.
  • Sets and processes tasks on time, and as required, to ensure an optimal patient and Physician experience.
  • Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
  • Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion.
  • Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates.
  • Successfully completes critical aspects of deliverables with a hands-on collaborative approach.
  • Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
  • Requirement to maintain outlined service levels for various clients, projects and initiatives.
  • Fosters and promotes a spirit of teamwork while working with various internal business units.
  • Acts a liaison and provides ongoing feedback to the Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
  • Completes all relevant reports (billing, time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
  • Participates in building relationships crucial to the success of the organization, and manages a variety of special projects, some of which may have organizational impact.
  • Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
  • Additional duties as required and as determined by your Manager.

Requirements

  • A Bachelor’s degree in a related field or equivalent work experience.
  • Previous experience working within a specialty pharmacy considered a strong asset.
  • Experienced in disease state areas such as Dermatology, Hepatology and/or Gastroenterology.
  • Experience working directly with Physicians, with a comprehensive understanding of patient flow.
  • Proficiency in Microsoft Office suite, phone systems, and experience working with databases (i.e., ERP/CRM).
  • Extensive computer and software skills.
  • Previous experience working within a Patient Support Programs required.
  • Strong organizational skills with the ability to handle changing priorities effortlessly and independently.
  • Able to accurately input information into various paper and electronic forms, with attention to detail and accuracy being essential.
  • Self-directed individual who can work independently with minimal supervision.
  • Knowledge of private and public reimbursement structure, systems, and the process to navigate, is required.
  • Must be able to work from home and have a quiet, private home office space.
  • Excellent verbal and written communication skills in English and French
  • Strong analytical skills including interpretation of regulation and legislation.
  • Knowledge of the pharmaceutical distribution industry is required.
  • Excellent interpersonal skills, customer service, problem-solving, and conflict resolution skills.
Benefits
  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well-being!)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program
  • RRSP Matching Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficeCRMERPdata entrypatient support programsadverse event reportingdisease state knowledgeanalytical skillsattention to detailconfidentiality
Soft Skills
organizational skillscommunication skillsinterpersonal skillscustomer serviceproblem-solvingconflict resolutionteamworkself-directedproactiverelationship building