Comply with Sentrex policies and procedures.
Perform tasks related to patient and healthcare professional enrollment in accordance with program protocols and applicable service procedures.
Enter relevant data gathered at various touchpoints during program service delivery.
Respond to general information requests received by phone or via web platforms about program services, the disease, or the product, using information provided in program documentation.
Provide medical support to patients and healthcare professionals, including, but not limited to, education on specific diseases, treatments, and disease management.
Participate in and prepare for in-depth training sessions provided by the pharmaceutical team on specific treatments.
Provide telephone support (including inbound and outbound calls as required) for maintenance therapies and to help ensure treatment adherence.
Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, monitoring treatment interruption or discontinuation, adverse event reporting, and communications with primary healthcare providers.
Work directly with the primary care coordinator and the physician to obtain necessary funding to cover the patient’s treatment costs, and, when needed, assist in verifying other funding sources.
When required, attend meetings and conferences with patients to inform them and healthcare providers about the disease, the product, and case management services.
Be able to recognize and report adverse events to Health Canada and the Medical Information Service, and enter data into the source system and third-party systems in accordance with training on current pharmacovigilance requirements.
Maintain confidentiality of client and Sentrex information and discuss it only with appropriate staff.
Liaise with physician offices, pharmacists, infusion service providers, and other parties to deliver coordinated, comprehensive service to patients and physicians and resolve issues as they arise.
Participate in continuing education activities conducted internally and/or externally.
Enroll patients in the program and perform required follow-ups in accordance with program protocols and applicable service procedures.
Provide proactive support to patients and healthcare professionals and advocate on their behalf during enrollment, insurance renewals, and changes that occur throughout the patient journey; also facilitate support for patients and physicians to obtain reimbursement.
Provide ongoing support for questions about the disease or product, using information from program documentation to help ensure patient treatment adherence based on individual needs.
Follow program protocols to plan the most appropriate next steps to ensure continuous delivery of patient services.
Travel to physician offices at their request and/or at the request of your immediate supervisor.
Excellent analytical and problem-solving skills to overcome obstacles and optimize client care processes.
Excellent customer service skills and the ability to build trusted relationships with healthcare professionals, patients, and stakeholders.

Requirements

Registered Nurse (RN) in good standing with the regulatory body of your province of residence.
Minimum of two years of clinical experience.
Experience in immunology, rheumatology, or dermatology (an asset).
Must be able to provide proof of professional liability insurance and a first aid certificate.
Strong teamwork skills and excellent practical and collaborative communication abilities.
Experience in a patient support program (a strong asset).
Proven ability to work effectively in a team.
English-French bilingualism (an asset).

Benefits

Competitive salary and generous annual vacation.
Wellness program (five paid wellness days).
Paid sick leave.
Competitive benefits plan, including dental insurance, supplementary health insurance, accidental death and dismemberment insurance, long-term disability insurance, and life insurance for the employee and dependents.
Employer-matched RRSP contribution program.
Employee Assistance Program (EAP).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

clinical experiencepatient support programdata collectioncase management protocolsadverse event reportingtreatment adherencedisease managementfunding verificationpharmacovigilanceimmunology

Soft Skills

analytical skillsproblem-solving skillscustomer service skillsteamwork skillscollaborative communicationrelationship buildingadvocacyproactive supportconfidentialitytraining participation

Certifications

Registered Nurse (RN)professional liability insurancefirst aid certificate