Sentrex Health Solutions

Director, Patient Programs

Sentrex Health Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Markham • Canada

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Salary

💰 CA$140,000 - CA$150,000 per year

Job Level

Lead

About the role

  • Program Staff Management & Strategic Oversight (Program dependent, coaching, performance management).
  • Direct the efforts of the team in developing project plans for the business owner.
  • Present strategic and operational plans for the development of key business units, continued company growth and profitability.
  • Make recommendations in the development of long-term strategies.
  • Participate in strategic and tactical planning sessions.
  • Provides strategic direction and influences key program decisions ensuring best outcomes.
  • Ensure ongoing profitability of Portfolio of Programs.
  • Oversee Program Specific Material Development (WI's, guidance documents).
  • Manage the financials of the department, in conjunction with finance.
  • Develop RACI for each program (manage the roles of PM/CSM).
  • Ensure Program and Customer Service Excellence (employees and clients).
  • Business Development (Networking, research, stakeholder relations).
  • Lead proposal-writing, contracting, assist in client presentations and pricing.
  • Take a primary role in establishing/assigning appropriate account management implementation.
  • Oversee QMS (Capa/ Deviations/ Quarterly updates/ key contact for Director, Quality).
  • Understands and manages all issues in a manner that is consistent with the Sentrex Mission, Vision, Values and Brand.
  • Responsible for all talent management, team motivation, career development and succession planning strategies for team members.
  • Ensure a continuous improvement culture is established and encouraged.
  • Provide additional support with other duties or projects as may be relevant to this role.
  • Perform other duties as may be relevant to the role.

Requirements

  • University degree in applicable field.
  • Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations.
  • 7 years of relevant experience, 5 years in a progressive management role.
  • Experience in the pharmaceutical industry considered an asset.
  • Experience in Neurology is an asset.
  • General knowledge of reimbursement, patient assistance programs, database elements, functionality and operational policies and processes.
  • Dynamic leader who can energize multi-disciplinary work teams to learn and apply new skills and/or techniques that respond to business needs.
  • Knowledge of full-service call center programs.
  • Ability to interpret financial data and manage a budget.
  • Strong customer/client management background.
  • Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation.
  • Good analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects.
  • Critical thinking skills, creative and innovative solutions to internal or external client needs.
  • Strong interpersonal and leadership skills; ability to develop and grow talent.
  • Strong organizational agility: ability to manage teams through change and lead by example.
  • Strong analytical and mathematical skills.
  • Strong competency of business acumen.
Benefits
  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well-being!)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • RRSP Matching Program
  • Employee & Family Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementfinancial managementbudget managementRACI developmentproposal writingcontractingcustomer service excellencequality management systemsdata analysisnew concept development
Soft Skills
leadershipteam motivationcareer developmentstrategic planninginterpersonal skillsorganizational agilitycritical thinkingproblem-solvingdynamic leadershipcommunication