Sentrex Health Solutions

Bilingual Nurse Case Manager – British Columbia

Sentrex Health Solutions

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$76,500 - CA$90,750 per year

About the role

  • Reporting to the Program Manager, Bilingual Nurse Case Manager is responsible for managing all aspects of the patient support program, working with patients/caregivers and assigned physicians.
  • This role represents the core of the patient support program vision.
  • Through an authentic one-to-one relationship (conversations and interactions), the candidate will earn and build trust with patients by providing the individual attention they need to feel cared for and understood in a tailored way.
  • Facilitates exceptional customer service by assisting with access to therapy, supporting the following activities, including but not limited to: coordinating patient treatment schedules, responding to any inbound inquiries, conducting periodic outbound interactions, and facilitating the awareness and coordination of wrap-around service offerings.

Requirements

  • RN or RPN, Current Registration with the provincial College of Nurses in British Columbia
  • Minimum 3 years’ nursing experience in a clinical setting, with experience in the healthcare, pharmaceutical or insurance industry is an asset
  • Bilingual in English and French is required
  • Experience in neurology is an asset
  • Strong customer service orientation
  • Highly organized with attention to detail and critical thinking skills, attention to detail and think critically.
  • Strong business acumen and professional phone etiquette
  • Capable of handling sensitive issues with discretion
  • Must be able to work from home and have a quiet, private home office space
  • Passionate about patient advocacy
  • Adaptable and able to efficiently manage multiple tasks
  • Excellent problem-solving abilities with a focus on resolving issues quickly and effectively
  • Exceptional verbal and written communication skills
  • Consistently meets deadlines and holds oneself accountable for results
  • Comfortable working with various technologies, including CRM systems and smartphones
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  • High emotional intelligence and empathy; the ability to connect with people
  • Ability to identify and gather cues through motivational interviewing techniques and to anticipate patients’ needs.
  • Ability to ease patients’ anxiety, provide motivation and reassurance to help a patient overcome challenges
  • Ability to engage and empower patients through conversations that feel genuine and friendly.
  • Ability to create and maintain trust in working relationships
  • Ability to be an effective communicator through varied communication channels
  • Ability to face challenges and drive for results
  • Ability to empower patients in their journeys yet abstaining from providing medical advice.
Benefits
  • Wellness Program (5 paid days off for your well-being!)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program
  • RRSP Matching Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
RNRPNnursing experienceneurology experiencemotivational interviewing techniquesMicrosoft Office SuiteCRM systems
Soft Skills
customer service orientationattention to detailcritical thinkingbusiness acumenprofessional phone etiquetteemotional intelligenceempathyproblem-solvingadaptabilitycommunication skills
Certifications
Current Registration with the provincial College of Nurses in British Columbia