Sentrex Health Solutions

Bilingual Administrative Assistant

Sentrex Health Solutions

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

JuniorMid-Level

About the role

  • Providing cross-coverage administrative support to all areas within the Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general administrative duties
  • Ensuring complete and high-quality data entry into our database systems.
  • Providing effective and timely management of inbound calls, faxes, and email communication.
  • Executing other ad-hoc administrative duties, as they are assigned.
  • Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
  • Engage in and manage email, phone, and fax correspondence.
  • Handle incoming and outgoing mail
  • Prepare and send out Program document and materials and work collaboratively with the internal and external team to complete a variety of administrative duties.
  • Order office supplies and maintain inventory
  • Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.
  • Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
  • Maintain program data accuracy through review of program documentation for completeness and consistency.
  • Other duties as assigned by your manager

Requirements

  • Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
  • Bilingualism (English and French) is required
  • Experience working with Patient Support Programs or in a medical setting is considered a strong asset
  • Excellent verbal and written communication, listening, and customer service skills
  • Accurately inputting information into various paper and electronic forms
  • Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
  • High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
  • Typing skills and ability to be a strong functional user of various computer-based programs
  • Strong organizational skills with the ability to cope with changing priorities
  • Self-directed individual who can work independently with minimal supervision
  • Adheres to confidentiality policy when handling and managing patient data and information
Benefits
  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well-being!)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program
  • RRSP Matching Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryreport preparationinventory managementdocument managementadverse event reportingdata accuracy reviewcustomer service
Soft skills
verbal communicationwritten communicationlistening skillsorganizational skillsadaptabilitymulti-taskingself-directed