Yardi Support Specialist

Sentral

Yardi Support Specialist ensuring operational continuity across managed properties through Yardi platform expertise. Handling support tickets and collaborating with finance and operations teams for efficient management.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor and respond to all incoming Yardi support tickets within one hour of SLA.
Triage, troubleshoot, and resolve issues efficiently, providing clear communication to requestors throughout the process.
Escalate unresolvable issues to Yardi vendor support with detailed, well-documented cases and manage them through to resolution.
Yardi training to users based on recurring ticket submissions to mitigate on go forward.
Audit and maintain user access on an ongoing basis, deactivating accounts for departing employees in a timely manner.
Manage department-level changes as the organization evolves, including activating and inactivating departments as needed.
Configure property lists and system settings for each newly onboarded asset so properties appear correctly across all relevant views, reports, and modules from transition day.
Collaborate with finance, operations, and leadership to build and maintain custom reports tailored to Sentral’s needs.
Execute the full Yardi shutdown process for properties being dispositioned, ensuring a clean system handoff.

Requirements

What you’ll need

3+ years of hands-on Yardi Voyager experience in a multifamily residential environment, with demonstrated breadth across platform modules
Deep, working knowledge across the full Yardi platform, including leasing & residential (Voyager, RentCafe, screening, lease execution, renewals); marketing (ILS feeds, listings, pricing, availability syncs); accounting & finance (GL, AR/AP, CAM reconciliations, bank syncs); maintenance (work orders, vendor setup, inspections); reporting (custom reports including AR aging); and system administration (users, roles, departments, property lists, corp/CPall groups)
Experience managing department structures and consolidated reporting groups (corporate and CPall) in Yardi
Experience configuring property lists and system settings during new asset onboarding and transitions
Experience setting up properties, units, and marketing configurations from scratch, ideally in a transition or acquisition context
Proven ability to manage user access and role-based permissions with an understanding of security best practices
Proven ability to prioritize and respond to support requests under SLA-type time constraints
Strong written communication skills for ticket documentation, escalations, and cross-team coordination
Self-directed and comfortable working independently in a fully remote environment.

Benefits

Comp & perks

We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
Sentral fosters a balanced work lifestyle by offering flexible paid time off, 11 paid holidays, and Enrichment Hours for volunteering or career development!
Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Yardi VoyagerLeasing ManagementAccounting and FinanceMaintenance ManagementCustom ReportingUser Role ManagementProperty ConfigurationSLA ManagementTicket DocumentationSecurity Best Practices

Soft Skills

Strong Written CommunicationSelf-DirectedIndependent Work