Customer Support Specialist
F.A. Davis
Area Sales Specialist
Sentral
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $30 per hour
Job Level
Junior
About the role
- Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
- Oversee and coordinate welcoming new residents and guests
- Assist with office management and clerical tasks
- Record and update details of prospective residents, current residents, and guests in the property management software
- Complete opening and closing procedures
- Complete lease applications and assist with verification of application information; inform prospective residents of results
- Inform maintenance team of any need for repair or cleaning
- Maintain and store documentation effectively
- Liaise with residents and guests to provide information and address their questions and concerns
- Advertise available homes and conduct property tours as part of marketing activities
- Maintain Availability List and Status Report and determine lease termination dates
- Conduct market analysis and prepare market surveys; prepare leasing activity and market survey reports for corporate and ownership
- Ensure follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
- Assist Marketing Department in organizing resident functions and newsletters
- Accept rent payments, security deposits and other applicable fees
- Follow all local, city and federal regulations and maintain Fair Housing compliance
- Perform other related duties and assignments as needed and assigned
Requirements
- High School Diploma or equivalent required; some college preferred
- Minimum of one-year of experience in a customer service-related industry
- Minimum of one-year of apartment leasing experience (lease-up experience preferred)
- Combination of accounting skills/education with customer service experience preferred
- Strong attention to detail
- Knowledge of established leasing practices and procedures
- Demonstrated ability to support and contribute to community team
- Strong oral and written communication skills
- Great time management skills
- Strong decision-making and problem-solving skills
- Computer literate with capability in email, MS Office and related communication tools
- Willingness to participate in training to comply with new or existing laws
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation
- Ability to work a flexible schedule, including evenings and weekends
- Ability to move throughout the property for extended periods and transport up to 20 pounds
Benefits
- Healthcare Coverage: comprehensive medical, dental, vision, and other benefit options for team members and their families
- Paid time off, paid holidays, & volunteer hours for full-time team members
- Matching 401K
- Career Development: extensive learning and development opportunities
- Leadership coaching and mentorship programs
- Ongoing learning & development offerings
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
apartment leasinglease applicationsmarket analysisproperty management softwareaccounting skillscustomer service
Soft skills
attention to detailoral communicationwritten communicationtime managementdecision-makingproblem-solvingteam collaborationcustomer concern resolution
Certifications
High School DiplomaFair Housing compliance training
