Director of Front Office – Experience
Sentral
Director of Front Office – Hotel Manager
Sentral
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Lead
About the role
- Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
- Spearhead and complete technology and equipment set-up for the property and answer technology-related questions
- Oversee and ensure seamless package acceptance, transition, and delivery
- Triage all incoming phone calls to the appropriate property team department; answer, record, and process all calls, messages, requests, questions, or concerns
- Compile and deliver completed leasing applications to the leasing team and assist property teams as needed
- Prioritize and fulfill resident and guest requests with friendliness, efficiency, confidentiality, and professionalism
- Greet residents by name and create a personal, inviting environment for prospects and residents
- Manage “Move In” program to ensure smooth transition and execution
- Ensure follow-up telephone calls to qualified unclosed traffic within 24 hours
- Build company image by cultivating relationships with influential companies and attending networking and industry events
- Motivate staff daily to promote a positive work environment and train/grow the team
- Provide exceptional customer service and ensure staff compliance with Fair Housing and applicable laws
- Investigate resident disturbances, complaints or requests and provide resolution per lease/Condominium Documents
- Inspect property routinely, report repair or replacement needs, and monitor cleanliness of lobby, sidewalks, entrances, and related areas
- Manage lease audits, property inventory, service contracts, and coordinate new or terminated contracts
- Facilitate communication between Construction/Maintenance and external agencies (insurance, fire protection, police) to ensure compliance
- Analyze and report property financial statements monthly; assist Asset Manager with variance reports, Owner’s Letters and Executive Summaries
- Complete equipment and supply leases/purchases and perform other related duties as assigned
Requirements
- Bachelor’s degree
- 3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality
- Hospitality experience required
- Management/employee development experience
- Proficiency with Yardi
- Solid understanding of Microsoft Office (Outlook, Excel, Word)
- Strong knowledge of operations with budget formulation
- Excellent verbal and written communication skills
- Keen attention to detail with a creative problem-solving approach
- Ability to work independently and as part of a team
- Ability to make decisions and initiate action within established guidelines
- Ability to manage concurrent projects and competing priorities
- Ability to follow directions to safely utilize all equipment
- Ability to handle situations with the highest level of discretion and confidentiality
- Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
- Ability to work a flexible schedule, including evenings and weekends
- Ability to stand behind a desk for majority of an 8-hour shift and move throughout property; transport up to 20 pounds
