Leasing Specialist – Sales Specialist
Sentral
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $26 per hour
Job Level
Junior
About the role
- Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
- Oversee and coordinate welcoming new residents and guests
- Assist with office management and clerical tasks
- Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
- Complete opening and closing procedures
- Complete lease applications and assist with verification of application information; inform prospective residents of results
- Inform maintenance team of any need for repair or cleaning
- Maintain and store documentation effectively
- Liaise with residents and guests to provide information and address their questions and concerns
- Advertise available homes and conduct property tours as part of marketing activities
- Maintain Availability List and Status Report, determine the termination date of lease rentals
- Conduct market analysis and prepare market surveys. Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
- Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
- Assist Marketing Department in organizing and creating resident functions and newsletters
- Accept rent payments, security deposits and other applicable fees
- Follow all local, city and federal regulations
- Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
- Assist in conducting market surveys and shop competitive communities
- Perform other related duties and assignments as needed and assigned
Requirements
- High School Diploma or equivalent required; some college preferred
- Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience (lease-up experience preferred) or a combination of accounting skills/education with customer service experience is preferred
- Must possess strong attention to detail
- Knowledge of established leasing practices and procedures
- Demonstrated ability to support and contribute to community team
- Strong oral and written communication skills
- Great time management skills
- Strong decision-making and problem-solving skills
- Computer literate with capability in email, MS Office and related communication tools
- Willingness to participate in training in order to comply with new or existing laws
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends