Housekeeping Manager, Spanish Speaker
Sentral
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and manage the third-party housekeeping and laundry relationships to ensure the Sentral cleanliness and service standards are met for every guest and resident.
- Ensure the cleanliness and high standards of homesharing, hoteling and residential apartments.
- Train housekeeping teams utilizing the latest technology and ensure impeccable levels of cleanliness and upkeep.
- Implement inventory, service levels, quality-control audits, cost controls and ensure expenses are carefully managed.
- Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service.
- Manage the third-party vendor relationship for laundry and housekeeping; will manage internal Sentral team if there is one.
- Ensure housekeeping team is always attentive, friendly, helpful, and courteous to all guests, managers, and fellow co-workers.
- Develop service standards and procedures for the community/company, including scorecards and ways to measure quality control and service-level.
- Administer scorecards and performance evaluations and conduct daily stand-up.
- Ensure all Housekeeping associates have been thoroughly trained and are consistently following service standards and procedures.
- Administer training for use of mobile smartphone applications and systems (Breezeway, Entrata, Guesty, Dash, etc.).
- Provide daily cleaning assignments to housekeeping team and inspect cleanliness.
- Perform quality control inspections of units and building.
- Coordinate laundry pick-up/delivery schedule and instruction of housekeeping team as needed.
- Maintain, track, and organize housekeeping consumable supplies, cleaning kits, linens, and other inventory, including restocking of soaps, shampoos and various kitchen and apartment items.
- Work with Director of Property Operations on cost controls and expense management related to housekeeping and inventory.
- Work with Hospitality Experience Manager to ensure gifts/amenities for guests and residents are stocked and ready for each check-in.
- Perform difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures.
- Ensure confidentiality and security of guest rooms.
- Report maintenance deficiencies and items in need of repair.
- Use mobile smartphone/applications/technology to communicate with the team and report progress.
- Perform other related duties and assignments as needed and assigned.
Requirements
- 2-3 years in a Housekeeping Manager/Supervisor Role (Preferred)
- 3+ years of Hotel Experience (Preferred)
- Thorough knowledge of the Housekeeping field, whether hotel or Airbnb-related
- Proven success in a leadership role
- Must be detail oriented, adaptable/flexible and thrive in a high-pressure environment
- Willingness to learn and use new technology, specifically mobile applications
- Strong oral and written communication skills
- Highly organized
- Driven to deliver high-end experience for guests and residents
- Demonstrated ability to diffuse and respond to customer concerns
- Ability to work flexible schedule, including evenings and weekends