Customer Success Manager, Enterprise
Reforge
Senior Staff Technical Success Manager, AI SIEM, Observo
SentinelOne
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $157,600 - $197,000 per year
Job Level
Senior
Tech Stack
Cyber SecurityKubernetesLinuxMacOSSplunkSQL
About the role
- Act as both a technical advisor and deployment facilitator, ensuring our customers unlock the full value of SentinelOne’s AI SIEM and observability platform.
- Lead enterprise customers through complex deployments that involve data ingestion, pipeline integration, and AI-driven correlation engines.
- Partner with Customer Success Managers, Professional Services, Product Management, and Support to ensure seamless rollout and adoption. Collaborate with Service Delivery Partners, enabling them to provide the same level of service to our customers.
- Act as a trusted advisor, helping customers translate data observability and AI insights into measurable security and business outcomes.
- Provide proactive resources, best practices, and enablement for log management, query optimization, and AI-powered threat detection.
- Serve as the customer’s advocate internally, ensuring the evolving needs of SIEM and observability customers are met.
- Deployment Leadership: Guide customers through deployment cycles, including log ingestion, API integrations, observability pipelines, and SIEM correlation rules.
- Technical Advisory: Provide expertise in security data architecture, observability pipelines, and AI-driven threat detection/response.
- Stakeholder & Relationship Management: Build strong relationships with customer CISOs, SOC leads, and platform engineers; communicate risks and ensure measurable outcomes.
- Cross-Functional Collaboration: Partner with Engineering and Product teams to influence roadmap priorities based on customer adoption trends and use cases.
- Incident & Operational Support: Act as the customer’s technical point of contact during critical incidents, ensuring rapid resolution and effective communication.
- Enablement & Content Creation: Deliver webinars, workshops, and technical documentation tailored to AI SIEM and observability adoption.
- Analytics & Reporting: Provide regular reporting on data adoption metrics, log pipeline efficiency, and SIEM rule utilization.
- Pre-Sales Services Support: Collaborate with Sales & SEs to align services scope for complex deployments involving observability and AI SIEM.
Requirements
- 5–7+ years in enterprise software with a strong focus on SIEM or cybersecurity data platforms, with experience in Technical Success, Professional Services, Implementation, or related field services
- Experience with AI/ML-driven security solutions, log management systems, and observability pipelines.
- Strong background with tools such as Splunk, Elastic, Snowflake, Datadog, or similar observability/SIEM platforms.
- Strong background in cybersecurity, SOC operations, and enterprise security architecture.
- Hands-on experience with Windows, MacOS, Linux, and containerized environments (Kubernetes preferred).
- Proficiency in data querying languages (SQL, SPL, KQL, etc.), automation (APIs, scripting), and parsing (RegEx).
- Excellent project management and stakeholder communication skills.
- Ability to thrive in fast-paced environments and align technical initiatives with strategic customer outcomes.
Benefits
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI SIEMobservabilitydata ingestionpipeline integrationAI-driven correlation engineslog managementquery optimizationthreat detectiondata querying languagesautomation
Soft skills
technical advisorystakeholder managementrelationship managementcross-functional collaborationincident supportproject managementcommunicationenablementcontent creationcustomer advocacy
