Act as a primary point of contact, fostering trust and rapport with the client.
Drive adoption and consumption of SentinelOne products post-sales.
Understand customer objectives and priorities and translate them into success criteria.
Manage client expectations and negotiate resolutions for complex issues.
Identify process gaps and implement SOPs for efficiency across delivery functions.
Guiding each engagement from initial scope definition and project kickoff through detailed planning, execution, and final closure, ensuring all objectives are met.
Translate customer priorities and technical requirements into actionable, measurable project deliverables.
Proactively identify, assess, and mitigate potential project risks and challenges.
Deliver regular, comprehensive, and transparent updates on project status, key performance metrics, and any necessary escalations to both our clients and internal stakeholders.

Requirements

Over 5 years of experience in a client-facing Project Management/Service Delivery role within Professional Services or a similar environment, with a proven track record of successfully managing and delivering complex technical projects, preferably involving SIEM implementations and migrations, for external clients.
Experience with cybersecurity solutions (Endpoint Detection & Response (EDR), Extended Detection & Response (XDR), SOAR) is highly desirable.
Solid understanding and practical experience with project management methodologies (e.g., Agile, Scrum, Waterfall).
PMP, PRINCE2, or equivalent certification is a strong plus.
Ability to understand complex technical concepts and communicate them clearly to both technical and non-technical stakeholders.
Exceptional communication, interpersonal, and presentation skills, with the ability to build rapport and trust with clients.
Strong negotiation and conflict resolution skills to manage client expectations and complex issues.
Excellent organizational skills, attention to detail, and ability to manage multiple projects simultaneously.
Proactive problem-solver with a strong sense of ownership and accountability.
Ability to thrive in a dynamic, fast-paced environment.
Leadership qualities with the ability to guide and mentor delivery teams.

Benefits

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry-leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events, including regular happy hours and team-building events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Project ManagementService DeliverySIEM ImplementationsMigrationsCybersecurity SolutionsEndpoint Detection & Response (EDR)Extended Detection & Response (XDR)SOARProject Management MethodologiesAgile

Soft Skills

Communication SkillsInterpersonal SkillsPresentation SkillsNegotiation SkillsConflict Resolution SkillsOrganizational SkillsAttention to DetailProblem-SolvingOwnershipLeadership

Certifications

PMPPRINCE2