Technical Writer

• Develop and own the enterprise-wide content experience strategy, aligned with product, engineering, customer success, and support objectives.
• Establish a long-term vision for documentation quality, scalability, and automation, with a focus on enhancing customer value and driving product adoption.
• Create and champion content standards, style guides, governance frameworks, and accessibility guidelines.
• Lead innovation in content delivery—AI-assisted content, personalization, structured authoring, and embedded product content.
• Manage, mentor, and grow a diverse global team, including technical writers.
• Build resource plans, talent strategies, and career frameworks to scale a world-class content organization.
• Foster a culture of collaboration, inclusion, quality, and customer empathy across all content disciplines.
• Partner with Product Management, Engineering, UX, and Support teams to align content priorities with product roadmaps.
• Influence product development by representing user documentation needs early in the lifecycle.
• Collaborate with customer-facing teams to ensure documentation reflects and anticipates customer needs.
• Oversee the design and optimization of content systems, including CMS/CCMS platforms, documentation portals, localization platforms, and authoring workflows.
• Ensure documentation quality, versioning accuracy, and timely delivery across complex and rapidly evolving product lines.
• Implement metrics and feedback loops to measure content effectiveness, discoverability, and user engagement.
• Drive continuous improvement of content workflows using automation, AI, reusable components, structured content models, and scalable governance.
• Ensure every content asset—API references, onboarding guides, troubleshooting docs, tutorials, videos—supports frictionless product adoption.
• Champion documentation as a first-class product experience, not an afterthought.
• Advocate for documentation-driven development practices across engineering and product teams.

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