IT Support Specialist

Sentinel Technologies

IT Support Specialist providing day-to-day technical support for end users. Resolving incidents, managing requests, and collaborating on IT projects in Fort Collins, CO.

Posted 7/29/2026contractFort Collins • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including troubleshooting hardware, software, and network issues, while maintaining Microsoft, Cisco, and Azure environments. Strong communication and customer service skills are essential for effective end-user support and collaboration with internal teams.

Highest-signal resume keywords

IT Support ExperienceMicrosoft TechnologiesCisco NetworkingMicrosoft AzureTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingIncident ManagementRequest ResolutionTechnical Issue Resolution

Soft Skills

Communication SkillsCustomer ServiceProblem-SolvingAdaptabilityRelationship Building

Tools & Technologies

MicrosoftCiscoAzureAzure Fabric

Industry Keywords

Help DeskDesktop SupportTechnical SupportProcess ImprovementOperational Efficiency

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide day-to-day IT support by managing and resolving incidents, requests, and technical issues.
Troubleshoot hardware, software, network, and system-related problems.
Support end users through effective communication and professional customer service.
Participate in assigned IT projects, including implementation, upgrades, and maintenance activities.
Document issues, resolutions, and support activities in accordance with team procedures.
Collaborate with internal teams to ensure timely resolution of technical challenges.
Maintain and support Microsoft, Cisco, Azure, and Azure Fabric environments.
Participate in an on-call support rotation to address after-hours technical needs.
Continuously identify opportunities for process improvement and operational efficiency.

Requirements

What you’ll need

2-3 years of IT support, help desk, desktop support, or related experience.
Experience supporting Microsoft technologies and environments.
Exposure to Cisco networking technologies.
Working knowledge of Microsoft Azure and Azure Fabric.
Strong technical troubleshooting and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to adapt in a fast-paced environment and manage multiple priorities.
Strong customer service and professional relationship-building skills.
Legally authorized to work in the US without sponsorship.
Must demonstrate a 'can-do' attitude.

Benefits

Comp & perks

Weekly competitive pay
Medical insurance
Dental insurance
Vision insurance
401K