Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Sentinel Technologies

National Data Center Support Manager

Sentinel Technologies

. Directly manage the support engineering team regarding daily operational activities of servicing customer incident and change requests .

Posted 5/15/2026full-timeDowners Grove • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact
  • Directly manage the support engineering team regarding daily operational activities of servicing customer incident and change requests
  • Ensure tickets are closed within SLA and are meeting customer expectations
  • Serve as direct escalation point for customers and engineers
  • Manage select accounts for regular operations status meetings and account management
  • Maintain staffing levels
  • Manage new customer onboarding
  • Serve as a mentor to engineers

Requirements

What you’ll need
  • Previous technical management experience required
  • Within a Managed Service organization preferred
  • Prior Technical experience/knowledge in data center technologies
  • Understanding and leveraging production and customer metrics to grow staff and customer loyalty
  • Reviewing and monitoring team financials to meet company targets
  • Excellent customer service experience
  • Excellent verbal and written communication skills for both internal and external viewing
  • The candidate must have a car, as this position requires travel between locations and the transportation of equipment
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a “can-do” attitude
  • We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Benefits

Comp & perks
  • Medical, Dental, Vision
  • 401K
  • 529
  • Life Insurance
  • Income Protection
  • Short and Long-Term Disability
  • Medical and Child/Elder Care
  • Flexible Spending Account Plans
  • Family Planning Benefits
  • Financial Education
  • Identity Theft Protection and Assistance
  • Legal Services
  • Employee Assistance Program
  • Two weeks’ vacation
  • Additional paid time-off for Personal and Sick
  • Certification and hands-on training
  • Employee discount for product services and entertainment

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical managementdata center technologiescustomer metricsteam financials
Soft Skills
customer serviceverbal communicationwritten communicationmentoringattitudecompassionenthusiasm
Certifications
valid driver’s licenseproof of vehicle insurance