National Data Center Support Manager

Sentinel Technologies

Data Center Support Manager overseeing a support engineering team for daily operations and incident management. Ensuring customer satisfaction and mentorship while meeting SLA targets in a hybrid environment.

Posted 5/15/2026full-timeDowners Grove • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Directly manage the support engineering team regarding daily operational activities of servicing customer incident and change requests
Ensure tickets are closed within SLA and are meeting customer expectations
Serve as direct escalation point for customers and engineers
Manage select accounts for regular operations status meetings and account management
Maintain staffing levels
Manage new customer onboarding
Serve as a mentor to engineers

Requirements

What you’ll need

Previous technical management experience required
Within a Managed Service organization preferred
Prior Technical experience/knowledge in data center technologies
Understanding and leveraging production and customer metrics to grow staff and customer loyalty
Reviewing and monitoring team financials to meet company targets
Excellent customer service experience
Excellent verbal and written communication skills for both internal and external viewing
The candidate must have a car, as this position requires travel between locations and the transportation of equipment
A valid driver’s license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Benefits

Comp & perks

Medical, Dental, Vision
401K
529
Life Insurance
Income Protection
Short and Long-Term Disability
Medical and Child/Elder Care
Flexible Spending Account Plans
Family Planning Benefits
Financial Education
Identity Theft Protection and Assistance
Legal Services
Employee Assistance Program
Two weeks’ vacation
Additional paid time-off for Personal and Sick
Certification and hands-on training
Employee discount for product services and entertainment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical managementdata center technologiescustomer metricsteam financials

Soft Skills

customer serviceverbal communicationwritten communicationmentoringattitudecompassionenthusiasm

Certifications

valid driver’s licenseproof of vehicle insurance