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Sentinel Technologies

Network Support Analyst

Sentinel Technologies

. supporting the customer’s network environment via service cases and performing network support tasks, as requested by the customer .

Posted 5/7/2026full-timeDowners Grove • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • supporting the customer’s network environment via service cases and performing network support tasks, as requested by the customer
  • The ideal candidate will be self-motivated, with the ability to perform autonomously and drive tasks to successful completion
  • A good troubleshooting methodology will also benefit candidates in this role

Requirements

What you’ll need
  • Must have hands-on experience with Cisco routers, switches and wireless LAN
  • CCNA certification is highly preferred
  • Experience working with Cisco networking platforms such as Catalyst and Nexus
  • Required Experience troubleshooting network and end user issues required
  • Experience with Cisco Catalyst Center, Cisco ISE and Cisco ACI would be beneficial
  • Familiar supporting wireless networks with Cisco wireless LAN controllers using both traditional centralized deployments as well as converged access preferred
  • Exceptional customer relations skills
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a “can-do” attitude
  • We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • 401K
  • 529
  • Life Insurance
  • Income Protection Short and Long-Term Disability
  • Medical and Child/Elder Care
  • Flexible Spending Account Plans
  • Family Planning Benefits
  • Financial Education
  • Identity Theft Protection and Assistance
  • Legal Services
  • Employee Assistance Program
  • Two weeks’ vacation
  • additional paid time-off for Personal and Sick
  • certification and hands-on training
  • employee discount for product services and entertainment

ATS Keywords

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Hard Skills & Tools
Cisco routersCisco switcheswireless LANtroubleshootingCisco CatalystCisco NexusCisco Catalyst CenterCisco ISECisco ACIsupporting wireless networks
Soft Skills
self-motivatedautonomoustroubleshooting methodologycustomer relationscan-do attitudecompassionenthusiasmquality solutionsexceptional customer service
Certifications
CCNA